Thank you for taking the time to leave us a review. We strive to give a five star experience, please let us know if there is anything more we can do for you in the future.

Hi Shaun, I can’t help but feel that maybe we could have done more. I would love to hear from you on James@jamesdupavey.co.uk hopefully we can make your experience brilliant in the future.

Thank you for taking the time to pop a message on here Mr Lazenby, we are of course very sorry to read your comments, and had hoped to address them in our conversation this afternoon. As we discussed, whilst your offer was accepted in principle, the confirmation we sent to you following the offer that you made did state ‘We now require further information before we can stop further viewings or mark the property as under offer’ with details of the information that we require including those of how you would be looking to purchase the property. We understand the meeting with the seller went well where you explained this but as the sellers agent, we have the obligation to gather the same. In regards to the overage agreement, we can confirm that as soon as we were in possession of the detail of the overage that you discussed with the owner, we let you have all the information that we were provided with, unfortunately this did take a little time and for this we empathise with your frustrations. Unfortunately, as you were aware, a further offer had come forward in the meantime and as you know, we have a legal obligation to discuss all offers with our sellers unless contracts have already exchanged. The required information from the other party came forward quickly and we took instructions from our client to move forward with that offer. We are sorry at this time that we were unable to proceed with the offer you placed on the property, and hope that you understand we do have to always work within our guidelines and the law to ensure compliance when dealing with the sale of our clients property. We wish you luck with your property search and are on hand if you should wish to revisit working with us in the future.

Hi Rob, Sorry to hear that your experience was not what we would hope! I have tried to locate you on our system but having trouble pinpointing you from just your name here to gather contact details. Please get in touch with me on the office email address stone@jamesdupavey.co.uk. I would be keen to find out what happened to see if we can help to rectify any issue. Look forward to hearing back from you

Hi Kimberly, I think you may have the wrong business? Our staff cannot recall you, we cannot find you on the system and James doesn’t recall ever meeting you? We charge 1.1% + VAT not 5%. If we are mistaken then please get in contact with the office who will do everything in our power to fix any issues.

Hi Jayne, I am sorry to see your review and I would love to find out more about your experience and see if I can help. My email is james@jamesdupavey.co.uk. We always strive to give the very best customer experience and hope to be able to do that for you.

Hi Mr Masters, thank you for making contact. The office have been trying to contact daily since your viewing but have been unsuccessful. We may have still got an incorrect phone number but please can you contact Jasmine on 01785 814917 when you get chance. Apologies for any confusion.

Hi Christine, I am sorry you had a bad experience with our website. We always strive to have a first class user experience and have previously had a great deal of praise for the site. I would love to hear from you if you get time at james@jamesdupavey.co.uk . Your feedback could help us to make it the best it possibly can be! Have a great Christmas

Dear Mrs Robinshaw, it was great to speak to you yesterday. As I explained on the call, it appears that we had an incorrect mobile number for you and that you had not received the Covid health questionnaire. As we explained when the appointment was arranged, we require all viewings to complete a health questionnaire prior to an appointment being confirmed due to the current climate and following government guidance. Once that is completed we confirm the viewing by text. As we had not received the health questionnaire, the viewing was not confirmed and the confirmation text was not sent either, which was why the agent was not there at the arranged time. We did however following your call, try to fit you in around our diary for a quick visit but due to a full day off appointments we were not able to give you as much time as we normally do. We now have the correct mobile number for you and I have sent a health questionnaire to show you how our system works. As discussed in the call, I look forward to welcoming you back to the house for a second viewing soon. We are really sorry you had a bad experience and hope that our explanation has helped rectify the problem.

I am so sorry you have had a bad experience. If you would mind calling me on 01785 814917 I would love the opportunity to find out more and see if I can put it right. I know you are yet to view through us but if you would ever like to see a property, I would be delighted to help. Kind Regards. James