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Northwood - Stoke on Trent

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5
11.03.2024
4.00 /5

Good service overall, Staff are friendly and helpful, The only constructive feedback I can give is that I did feel at times like communication could have been better along the way, We had to do a full application including guarantor details before I even knew if they accepted pets. Then it went from nothing to everything in one step and we had the house.

4.00 /5

We used Northwood to rent out our property and had tenants in within one week of leaving. Brian was very helpful and friendly as well as easy to contact. Francesca it also incredibly helpful, going above and beyond, dropping my post to me that was delivered to my own address. I am only leaving 4*'s simply for the fact it hasn't been along period of time so am not sure how they deal with any problems were they to arise, but I am optimistic!

4.00 /5

Been with Northwood as Landlord for many years now service has been good communication especially from Lukas is helpful and prompt very quick disadvantage is high letting fees of greater than 10 percent for managed service which is higher than competitors and moving to different contracts being charged when same tenant in place

Reply from agent

Thanks for the feedback, it is our policy to have no hidden charges, no add-on fees which are unexpected so the amount paid for the service given is usually a little less than you would be paying with any decent agent. We are always clear and upfront with fees charged, any fee charged to change service levels will only reflect administration costs incurred. So pleased you are enjoying the level of service given, it is a pleasure being of assistance to you and your property. :))

4.00 /5
Reply from agent

Hi, many thanks for your review, it would be really good to know where we slipped and didn't quite make that 5 star level we are always aiming for, please do contact us with some feedback to help us improve stokeontrent@northwooduk.com. Thanks :)))

4.00 /5
16.09.2022

Prompt, efficient and friendly service.

4.00 /5

Good, responsive letting agent, never had any issues with them

Reply from agent

That’s great to hear, we would love to hear how we missed your elusive 5 star rating? Drop us a line so we know how to improve, feedback is always listened to and acted on where possible. Thanks Stokeontrent@northwooduk.com 😃👍

Contact details
Sales Phone:

01782 636100

Opening hours
Monday-Friday: 09:30 - 17:30 Saturday: 09:30 - 12:30
Address

333 Hartshill Road, Stoke on Trent, ST4 7NR, UK

Our team

Stoke on Trent Office

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