Unorganised and unprofessional. I was dealing with Adele. Booked the wrong property viewing even after confirming with me over the phones multiple times. Apparently Adele was outside this other property and could get to me in 10 mins. Rang back after 2 to tell me she couldn't do it. You could tell she was still in the office as you could hear a lot of people in the background. Don't think she had any intentions in showing me the property.. Luckily for me I didn't live too far from the property I was supposed to be viewing, but still wasted 30 mins of my time. So yeah, Landlords/Tenents may want to consider this if you want to deal with lazy so called 'Professionals'

Not too happy with this agency as they are not organised, every time I spoke to a different person, was promised the property would be ready before I was due to start work and then was told that the current tenant was still living there, guess he did not have to give them any notice, caused trouble for me though, the property has still not been cleaned and issues fixed and I have been living here for a month. Staff is nice, but do not keep their promises.

Avoid!! I agree with Andy Heath, Alejandra's attitude towards her tenants is appalling!!

terrible letting agency. Failed to deal with gas servicing efficiently. Put in filthy tenants that ruined my property. I had to take them to the Ombudsman to get a refund of payments taken for a gas service that never took place. When dealing with Alejandra Garcia by email regarding my compliant I told her I would go to the ombudsman, she said "do it", so I did and I got my refund. I have asked a million times to be removed from their contacts database so that I stop receiving emails and texts, yet here I am still receiving them. No surprise there then!! Terrible, do not use

We had a few set backs with the original moving in date due to property being decorated but everything was resolved by belvoir. We were given the wrong keys to the property but we rang the emergency contact number and someone returned to the shop to collect the correct keys all out of hours. On the whole belvoir stoke were good.

I asked for a comment NOCOMMENT THAT GOOD

One women who works there did a home visit Alexandra sumit like that. She is very very rude how she got that job a don't no but she gives belviour a bad name!!!!!