We are glad to announce that Belvoir Stoke on Trent is under new ownership and the certain rude person has left the business. It must be same person we're thinking of because the staff Josie and Adele are always friendly and helpful.

Always nice to help people move into their first home!

Hello, thanks for the review. You've summed it up....if everyone paid their rent on time and looked after the place, there would be no hassles for anyone. Thanks again!

Dear Trevor, we are always looking to learn from our customers on how we can improve our service. I believe you are one of our tenant applicants? Please email us on stoke-on-trent@belvoir.co.uk to let us know your opinion on how often a letting agent should communicate with a tenant applicant. We will then be able to see if that is do-able going forward in light of the over-demand for our houses, now having to deal with up to 50 people per house, double from pre-covid times. We look forward to hearing your thoughts on this. Thank you.

Hello Nick, I'm afraid we've searched our systems and we cannot find you as a client (home seller/landlord) nor a tenant or buyer. Neither can we see your name on any emails on incoming enquiries. Please help us at Belvoir Stoke understand your review of 3 star and how we can improve that to 5 star in your eyes. Just email stoke-on-trent@belvoir.co.uk or pick up the phone to us on 01782 478444 during office hours. The staff will be happy to hear from you to see what the problem is. Many thanks!

Hello, Belvoir Stoke is part of a 160 strong network of offices with national coverage that's able to sell, rent out and manage apartment blocks. If you use the main www.belvoir.co.uk website you will have all nationwide properties. Obviously if you look at an individual office's website you will find the properties being handled by the individual local office. You might find you are having trouble finding properties because we are fast at selling and renting them out ... such that in fact very few are still available on our website. Sorry can't help that.

Dear Tammy, sorry you feel that way but your review is a distortion of reality. We have made it easy for tenants to report repairs via our website and via email. However, you don't use any of these but instead choose to ring through and report orally. Either that or our property manager picks up the repair issue when she does the periodic inspection and creates her thorough photographic report of condition. Then on our property management software I can see 4 lots of repairs (of multiple items) that have been approved, work carried out to your satisfaction and paid for by landlord over the last 6 months alone. I think you are frustrated because you live in a typical aging Stoke on Trent house and there are lots of maintenance issues. However, that is different from saying work doesn't get done. I can see on our system that your latest repair report has gone through the quoting system and received landlord authorisation just last week. So now those will be done shortly according to the third party tradesmen's availability. My final point is our Property Manager knows you are complaining also about radiators but she has sent gas engineers out several times and they confirm that the heating and radiators are working, albeit being old radiators. Therefore, there are some items of work that you would like done that will not be done because they are not urgent or are not part of the landlord's repairing obligation. That is our job as agents to know the difference and to be fair to all. Your landlord co-operates and repairs everything, so your comment of "work hardly gets done" is false. We have lots of records and invoices to show otherwise.

Thank you for your feedback, however we are sorry that you were not successful with your recent application for one of our properties. Unfortunately, tenant demand is outweighing supply at the moment and therefore we receive a significant number of applications for every property, and ultimately only one can be successful. We are glad to see that you have recently booked to see another of our properties and wish you continued luck in your property search.

Hello, sorry you feel that way about our service. Without a “description” it’s hard to see why you’re unhappy. However, your first name matches that of someone who viewed a house for rent and who wants to apply for a house. However this person only disclosed they had an outstanding COUNTY COURT JUDGMENT for RENT ARREARS when wanting to apply. We spoke to landlord and explained to this person politely (at least by two members of staff) that this person would not pass our referencing (which affects our landlord’s ability to take out insurances like Rent Guarantee). Therefore we declined to progress to application stage or to take any holding deposit. Therefore, we have acted for our client, the landlord, in a 5 star manner properly qualifying applicants prior to referencing and looking for the best tenants to protect their rental houses long term. Thank you.