Very sorry you feel you have had an unprofessional service. We ensure that all staff are trained to answer all calls and deal with all issues (and communicate to other staff) so tenants are not left waiting. We are sorry you feel like speaking to a different person is a bad thing. Property viewings are routinely carried out whilst tenants are still in properties, due to the demand from tenants to move in quickly. In your case, our staff and the tenant worked together to move him out so you could move in on the day requested. It was agreed by you and our staff that cleaning and maintenance would have to be done after you had moved in, due to your tight timescales. Please we assured that our staff have a thorough maintenance checklist on your property and are still in communications with your landlord to get those issues sorted. We believe many maintenance issues have been sorted and the rest are still being dealt with. Please feel free to call us at the office to report any further maintenance matters. We deal with all maintenance "complaints" within 24 hours and expect our tradesmen to attend within 2-3 days, provided the landlords consent to the repairs. Thank you.