Dear Trevor, we are always looking to learn from our customers on how we can improve our service. I believe you are one of our tenant applicants? Please email us on stoke-on-trent@belvoir.co.uk to let us know your opinion on how often a letting agent should communicate with a tenant applicant. We will then be able to see if that is do-able going forward in light of the over-demand for our houses, now having to deal with up to 50 people per house, double from pre-covid times. We look forward to hearing your thoughts on this. Thank you.