Hello Nick, I'm afraid we've searched our systems and we cannot find you as a client (home seller/landlord) nor a tenant or buyer. Neither can we see your name on any emails on incoming enquiries. Please help us at Belvoir Stoke understand your review of 3 star and how we can improve that to 5 star in your eyes. Just email stoke-on-trent@belvoir.co.uk or pick up the phone to us on 01782 478444 during office hours. The staff will be happy to hear from you to see what the problem is. Many thanks!