Dear Tammy, sorry you feel that way but your review is a distortion of reality. We have made it easy for tenants to report repairs via our website and via email. However, you don't use any of these but instead choose to ring through and report orally. Either that or our property manager picks up the repair issue when she does the periodic inspection and creates her thorough photographic report of condition. Then on our property management software I can see 4 lots of repairs (of multiple items) that have been approved, work carried out to your satisfaction and paid for by landlord over the last 6 months alone. I think you are frustrated because you live in a typical aging Stoke on Trent house and there are lots of maintenance issues. However, that is different from saying work doesn't get done. I can see on our system that your latest repair report has gone through the quoting system and received landlord authorisation just last week. So now those will be done shortly according to the third party tradesmen's availability. My final point is our Property Manager knows you are complaining also about radiators but she has sent gas engineers out several times and they confirm that the heating and radiators are working, albeit being old radiators. Therefore, there are some items of work that you would like done that will not be done because they are not urgent or are not part of the landlord's repairing obligation. That is our job as agents to know the difference and to be fair to all. Your landlord co-operates and repairs everything, so your comment of "work hardly gets done" is false. We have lots of records and invoices to show otherwise.