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Belvoir - Stoke on Trent

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Fantastic estate agency one of the best i have dealt with. Saw a lovely lady call Cheryl on a viewing and spoke to her a few times on the phone. OMG she really goes out her way to accommodate you. She booked in 2 viewings on short notice and was very professional and knowledgeable. I must admit I have dealt with this company before on a enquire and I spoke to Amy she was very good too. You always remember good service. I really feel this agency is so different. They definitely stand out to me. They really do look after you and make u feel special. Buying a house is so difficult and some time u need some support. I felt like Cheryl took the time out to get to get to know what I wanted and needed in a property, this is very rare. Cheryl you are fantastic at your job and thank u so much for your help I really appreciate u going the extra mile. If your manager looks at these reviews cheryl definitely need a pay rise as she's a keeper Keep up the good work Cheryl 👏

5.00 /5

I'm extremely happy with the service provided by Belvoir Estate Agents in Stoke-on-Trent. The team was professional, responsive, and helpful throughout the entire house buying process. Special thanks to Cheryl for her outstanding support—she guided me clearly at every step and made everything easy and stress-free. Highly recommended!

5.00 /5

A good place to buy or sell or rent a house from. Very friendly and knowledgeable staff.

Reply from agent

Thanks Gill, appreciate your efforts in writing a review for us.

5.00 /5

A good place to buy or sell or rent a house from. Very friendly and knowledgeable staff.

5.00 /5

Good customer service

Reply from agent

Thank you so much.

5.00 /5

Hanley staff have gone above and beyond to help us secure a new home to rent after being badly let down by another estate agent. Highly recommend them, lovely team! Update just over eight years later and eight years of being tenants with Belvoir, and I would still highly recommend them. They allowed us to make the house our home and other than the necessary inspections they had to do, we were rarely made to feel like just tenants. Repairs were seen to quickly and the team, especially Josie, were always helpful and friendly. We've been fortunate enough to be able to buy a house again but would have happily continued with Belvoir if that hadn't been an option for us. My only constructive feedback might be to suggest an option on the phone for tenants to be able to call in when an email or fault reporting system is less appropriate, but that's only a minor thing overall. Thank you again for the last eight years!

Reply from agent

Thank you very much! It was a pleasure. Thanks for the feedback regarding the incoming phone line … unfortunately we’ve got to use the 24/7 online reporting system for repairs, rather than incoming phone line as you won’t believe the kind of incoming calls we were getting about repairs … not everyone is as articulate as you, shall we say! The overly high call volumes were the number 1 cause of stress and distraction for every staff member which they expressed during their staff appraisals. They did not have time to do the thing requested by the caller before next call came in. Repeat for the whole day everyday. Therefore a business decision was made, to protect staff wellbeing, and ensure delivery of good service overall, by limiting inbound calls and using 24/7 online systems. We’re always adjusting our processes for the overall good … maybe we have this wrong … we will monitor continuously

5.00 /5

Very helpful thanks

Reply from agent

Thanks for your review, much appreciated!

5.00 /5

Very excellent service. Very friendly and approachable.I appreciate your service. I thank you very much and also thank you on behalf of my husband and child

Reply from agent

Thank you so much for your kind words!

5.00 /5
14.11.2024

Belvoir have been really good with our move, all the staff that we have dealt with have been excellent and have supported us at all times. We would definitely recommend them. Would like to thank Amy and Cheryl for your support and guidance it has been much appreciated. Glenis and Alan Collett

5.00 /5

We are very satisfied with the whole procedure,serious,competent and very available and helpful agents.Thabk you for all!!!

Reply from agent

Thank you for taking time to provide feedback for our team.

Contact details
Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 13:00
Address

8 Albion Street, Stoke-on-Trent, ST1 1QH, UK

About

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Our team

Stoke on Trent Office

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