Hello, sorry you feel that way about our service. Without a “description” it’s hard to see why you’re unhappy. However, your first name matches that of someone who viewed a house for rent and who wants to apply for a house. However this person only disclosed they had an outstanding COUNTY COURT JUDGMENT for RENT ARREARS when wanting to apply. We spoke to landlord and explained to this person politely (at least by two members of staff) that this person would not pass our referencing (which affects our landlord’s ability to take out insurances like Rent Guarantee). Therefore we declined to progress to application stage or to take any holding deposit. Therefore, we have acted for our client, the landlord, in a 5 star manner properly qualifying applicants prior to referencing and looking for the best tenants to protect their rental houses long term. Thank you.