Very sorry you feel that way, but as we have no record of you being our customer on any of our tenant, landlord, buyer, seller or contractor base, please email us on stoke-on-trent@belvoir.co.uk to tell us what the issue is and we will be able to assist you. Our phone number is 01782 478444. If you can't get through because the staff are busy dealing with other customers or out on appointment, please leave a voicemessage and a member of the team will respond as soon as they are back at their desk and not attending to customers in the office. If you are wishing to enquire about renting a property advertised by us, please note that the advertising says that there is an extremely high volume of tenants wanting to view our houses and we will only be able to deal with 10 viewers at a time. We are receiving around 50 enquiries per property but there can only be one successful applicant. I'm afraid everyone else will have to be disappointed, unless more landlords make houses available to rent or more is done to help tenants buy houses. Thank you.