Unorganised and unprofessional. I was dealing with Adele. Booked the wrong property viewing even after confirming with me over the phones multiple times. Apparently Adele was outside this other property and could get to me in 10 mins. Rang back after 2 to tell me she couldn't do it. You could tell she was still in the office as you could hear a lot of people in the background. Don't think she had any intentions in showing me the property.. Luckily for me I didn't live too far from the property I was supposed to be viewing, but still wasted 30 mins of my time. So yeah, Landlords/Tenents may want to consider this if you want to deal with lazy so called 'Professionals'