If i could give zero stars i would. Belvoir are useless. Didnt show for a viewing and didnt tell me a house had been let so i drove 30 miles for nothing Edit due to an unsatisfactory email reply: Interesting that you now say I had a text message confirmation but in an email reply you say you couldn't find a booking under my name. Which is correct? I didnt check the text as the email and verbal confirmation were correct, so didnt think i needed to. The other property was Belvoir Shrewsbury. Tbh as far as I'm concerned you're one company and I dont care about location. Why should i? That's your issue to resolve. Belvoir Shrewsbury have called and we spoke about it. It appears to be the landlords downfall as to the letting of the property, which I'm certain is outside of the letting management agreement if Belvoir manage the properties on behalf of a landlord. Service was still pretty poor and now it looks like youre covering tracks and trying to make yourself look better by editing your reply based on my email (incorrectly) so the one star stands!