Dear Lizzie, sorry we do not have any Craig working for us. Never have had. Please would you mind finding the correct agent and reviewing them rather than us. Could you kindly remove your damaging review from our profile as our staff work very hard to communicate with people. Every Belvoir office is a totally separate business owned by different people and staffed locally. Belvoir Stoke has no say or influence or knowledge of what goes on in other Belvoirs, if you did mean to review another Belvoir. Please could you remove your review? Do give us a ring on 01782 478444 / stoke-on-trent@belvoir.co.uk if you need any assistance. Thank you