Dear Mr M, sorry you felt disgruntled as the buyer who has lost out on the property. Unfortunately there is only one house and one buyer who can be successful. As the agent for the seller we were successful in getting numerous offers on our client's property. Our ever helpful staff member Cheryl showed you the property at short notice. She submitted your offer to the vendor. You knew at the time there had been higher offers. She also called and emailed you several times about the property. As we are all busy in and out of the office at properties, it is not always possible to pick up the phone at the office instantly. I can assure you we do not ignore calls when we are at our desks and calling on anonymous makes no difference to us. Cheryl had informed you that she had found your phone message to proceed with your offer on her colleague's lettings phone messages (which is a choice you made). Cheryl also informed you that there was a higher offer that by that point had been accepted by the vendor. It is the vendor's decision who they want to accept when they have multiple offers on the table. We are sorry that you have lost out on this occasion. If the vendor had done a u-turn on the other accepted offer and continued negotiating with you, the other buyers would have also been unhappy and felt unfairly treated. Therefore, the decision was made by the vendor which the vendor and us stuck with. Your offer was never accepted by the vendor and simply beaten by someone else.