Dear Andra, sorry to read your review. Having investigated this with our lettings manager, it seems you arrived 25 minutes late for your viewing without the common courtesy of informing our office beforehand that you were going to be late. The lettings viewing lady was already leaving the property by car when you stopped her to ask her to show you the property. She was on her way to other viewing appointments where lots of other people were counting on her to arrive on time to let them into the houses. She informed you that you had missed your viewing slot. Note taken that you thought she was rude, and we will have a word with her about making sure she remains professional, despite the stress caused by 50% of current viewers being late or not turning up at all, despite confirming their appointments. As for your cancelled viewing, please be aware we are not allowed to show anyone a property once a holding deposit is taken from another tenant applying for the house. That is the law. As there are 40+ enquiries per property, you really do need to turn up on time for your viewings and appreciate that we act for the landlords as our clients to rent out their house to one person. By definition there will be 39 other people to disappoint due to circumstances beyond our control. We wish you all the best in finding a property