Mundys lettings have been absolutely appalling. My dad passed away as a result of a fall on the stairs, he was 58. We had to remove the carpet due to the way that he died, it was not salvagable. We kindly phoned mundys to make them aware of this and to offer to find a matching carpet and fit it to right the situation however the representative insisted on sending someone who 'wasn't emotionally involved' to clean it, we explained that it was simply not possible or appropriate but they persisted, in the end she removed the carpet. They then called back and said the landlord wants the stairs and landing carpet replaced at the same time, we fully accept the reasons for this however made it clear that the only carpet that was damaged was in the hall way, we asked how the cost of this would be worked out fairly however they were not able to tell us. The representative then said by the way the rent is paid until August 1st and after that we would be liable for it. My dad died on 20/07/22 and we felt pressurised in to returning the keys so they were returned on 29/07/22. We then asked for the location of the water meter which they said they didn't know and they would sort it out, we explained we wanted to do this ourselves so we could pay the bill, they said they would find out and call us back, they never did. Upon handing the keys back we explained we did not want any further contact from them and that we will communicate through the deposit protection scheme. We have since been contacted multiple times including by 2 members of staff using their personal Facebook profiles to contact us. Every other organisation we have spoken to explain that dad has died first of all said sorry for your loss. Mundys did not show any compassion or understanding until we complained. We lost dad in an unexpected and traumatic way, mundys simply added to the stress.

I rented a house that was advertised as "owner is fitting a new kitchen". On the day I was signing the contract -surprise!- no new kitchen, when I complained I was told very nicely that it was take it or leave it. When I moved in it seemed a pig was living in the house (a furry one). I left after two years and returned the house much cleaner than I received, even though I was charged more than 200 pounds on my deposit for extra cleaning.

Nothing

Title: Terrible Experience - Unreliable and Unprofessional Agency Review: My recent experience with Agency has been nothing short of a nightmare. I had three appointments scheduled with them, two of which were confirmed via WhatsApp, and not once did anyone bother to contact me, despite multiple assurances of a callback through a chain of emails. Firstly, the lack of professionalism displayed by them is appalling. Their claim that I did not turn up or cancel the appointment is simply false. I was ready and waiting at the designated time, only to be left hanging without any communication whatsoever. To add insult to injury, this was not the first time such an incident occurred. They conveniently neglected to mention the previous occasions when they failed to honor their commitments. It is evident that reliability and basic courtesy are not qualities they prioritize. I find it utterly disrespectful that would deny me any further viewings due to their own incompetence. Instead of taking responsibility for their shortcomings, they conveniently shift the blame onto me. Well, let me make it abundantly clear that I have no interest in dealing with such an untrustworthy agency any longer. Good riddance, Mundys I hope others are spared the frustration and disappointment I have endured. I urge prospective tenants to steer clear of this agency, as their lack of professionalism and disregard for customer service are truly deplorable. In conclusion, my advice is to save yourself the trouble and seek out a more reputable and reliable agency. There are plenty of better options out there

Rang up to report a problem in our house to be spoken to in an awful manner a d to be told "not really my problem now is it "

Awful service when it came to deposit return. Very minor damage to a carpet was detected on our check out (so minor I had never noticed it in the two years I lived there), I contested this as I knew I wasn’t responsible for it. I insisted on this and that it must have been there upon move in, despite the inventory clerk they hired not picking it up. They would not accept this and said they ‘were in a strong position to go to the DPS for dispute’, I was happy to do this as I wanted it to be investigated properly and refused to give up £100 of my deposit. And what a surprise, when they were gathering their evidence they found that the damage was actually present on the last tenant’s check out, something they absolutely should have checked as soon as I contested it. Luckily I did not back down, but if I had I would have paid them £100 for something that I was not at fault for. They then proceeded to blame me for not checking my inventory thoroughly enough and did not take accountability at all.

registered with them for notifications and they don't send them. have to keep checking daily. poor service for prospective customers

Terrible service when trying to buy a property. Trying to get us into a bidding war when the buyers had already accepted an offer. Such a dishonest estate agent.

BEWARE. Mundys Estate Agents in Lincoln are only interested in making money by any means. I had the misfortune to employ them for the sale of my house recently. I took their professional advice regarding the value of my property thinking that they knew what they were talking about when it comes to the sale of properties. No they don`t! The house was grossly undervalued. The first person who viewed my property bought it with the comment: "I have viewed many houses in the area and cannot believe that the price is so reasonable" For reasonable read: CHEAP!! I had tried to add another agent to the operation but was informed that Mundys don`t allow that. One house in the same vacinitiy to mine was advertised at £125,000 more - the house was smaller with less land and on a main road. Making enquiries, after giving my word to the prospective buyer that the property was his, nine independant estate agents said that Mundys had grossly undervalued my property - but they did sell it quickly!