Awful customer service would never sell my house with them again

Give up now with this lettings agency. Just are not prepared to accommodate me with not living in the Lincoln area and travelling a long distance by public transport. They gave me a 3,45pm appointment and said I could wait in the pub for 45mins as I said I would get there for 2pm! Then when I rang again just now re next week they said the property would most likely go before the end of next week as the tenants could not do Monday or Tuesday and all they had was Wednesday which I could not do. Refused to let me do Thursday. I've had problems with the weekend staff in the past. I tend to agree with the negative reviews of this establishment now. Let's see if it does go as they predict! When people are coming from a distance they should accommodate them better with the tenants surely. I was not aware Mundys were clairvoyants who can predict who the landlord is going to choose and insinuate IT WILL GO IMMEDIATELY. Its laughable.

This is a ridiculous letting agent. They don't even deserve 1 star! They want to make money on everything. There is unreasonable admin charges they keep applying.

Total lack of customer service , Poor communication, rude staff, inefficient service. i had 3 issues during tenancy, 1st one was a water pressure issue, despite chasing nothing happened, in the end they just offered me the landlords number to deal direct! great management , 2nd time i rang to say there was a beeping noise that was going off every minute, the guy came ion a routine inspection and his answer was it is one of your sons toys that has been left on!!! 3 whole months later with that bleep going off every minute, it turned out it was a c02 alarm that was under the floorboards in one of the bedrooms, thankfully it was just a battery that was low rather than a problem , then at end of tenancy we both signed end of tenancy sheet, they then added on a charge a week after and i was told by the arrogant assistant manager (he didnt have the luxury of having the inventory during inspection) LUXURY!! surely you would turn up equipped to do the job rather than rush in and out and then add items after both signed.

Worst agency ever. When you leave they say you never cleaned it and a tiny mark on the wall requires a whole flat re paint apparantly and they take £800 for this. They never fixed the problems we had at the flat either and also fire and safety regs were definitely not met with regards to fire escapes. And other regulations. Dont care about the people just the money

Bad services and high costs for every house they have.

Awefully horrendus experience with Mundys Lettings. Avoid at all cost. 1. at the first inspection they couldn't even open the door and charged me of changing the lock and suspected I was sub-letting. I had to complain, only then they apologiesed that they tried again and could open the door. What the heck? 2. They recommended Virgin Media for a broadband choice, that the last tenant used them or Virgin's cables installed or something, so I went to Vigin only to find out Virgin Media never installed the cable there and only BT is available for the whole property I rented. 3. After moving out, they told me that I haven't returned a parking lot fob and tried to charge me for it. I had to remind them that at the time of signing the agreement they apologiesed me that no fob was available to me and I was like "don't worry I don't even own a car!" and no updates at all ever since, only when I move out a year later asking for a return? They haven't really apologiesed this, just stopped contacting me. 4. I had to renew the tenancy agreement and we set a date for the renwal. The agent wasn't present on our renewal appointment day. Another agent there told me they haven't prepared the renewed agreement so just to pay first and they'll get back to us later, they did not get back to me for two weeks I had to chase after them when I can sign the renewed agreement. 5. Obviously they didn't even update my renewed contract or so, because they gave me a false alert for moving out - I had to complain I renewed the contract so my moving date was long ahead. 6. They didn't tell me in advance the property was renamed just before I moved in, therefore, I could not find my address anywhere online - Linc council, water provider, electricity provider, post office, just anywehre. I asked them and it took them 2 days I think to get back to me with the previous address. - I think this is partically why for the first two weeks there were no letters delivered at all. When my flatmate wanted to know why there's no letter arriving, the agent was so rude. I was quite shocked at their customer service. These are only some memorable ones I shared but there were so many times I was shocked, that I paid for these people, for this service. I would rather find a private landlord and risk everything and feel so frustrated that they don't care yet I still paid for their "service". If you are a tenant, just avoid Mundys Lettings.

Only felt able to leave this response after some time had elapsed. I would never work with this particular office again. They target you with friendly patter and over price your property so much so that you discard all other agents' prices because you believe them when they say they can achieve this figure for you. Well it's all poppycock!! This is merely a tatic to lure you in. For many months we had less than a handful of viewings with little to no contact from Park & Bailey. When questioned that perhaps we should lower the price, my initial thought was this is the price they recommended!! After a long period of time we sort another agent who not only was they able to sell our home, they found our dream home all within the space of a few weeks. They did exactly what they promised. I do not know about other establishments of Park and Bailey but this particular office needs to buck up their ideas. I don't wish to say that their persona isn't nice, they seem friendly, it's their work ethic that needs a stern kick up the backside.

I won't be doing any buisness with them,they have just taken over frankeys & I have 3 property's that I rent out,they knew who I was & the property's I hold but had lost the tenants credit reference & back ground info & want to charge £160 to renew a contract,keep away & try Colonia estate agents,they couldn't help me enough & didn't want to rip me off like Mundys for the renewal of a contract that they allready hold with the removal of a partners name,looks like I'm not the only 1 judging by the reviews on here