Mum bought a park home through Mundys. It was a total fiasco, they didn't even get proof from the seller that they owned the property! The park site suggested to us to ask for some as the previous owner had thrown all paperwork out before he died. The sales team don't know what they're doing, and the sales negotiator Claire is clueless. Avoid at all costs.

Whilst aware that they seem to have some agreement with new builds for a document - still feels overpriced to have to pay nearly £400 to produce a piece of paper.

Emma Bowey at Mundy's wasted an enormous amount of my time by just not honestly disclosing information. I can only assume in not disclosing it Emma hoped they would get the commission over the line regardless of what costs I as a buyer would be signing up to blind. If that is not it then the issue was a competence one, frankly. When viewing the property Mundy's issued the wrong keys to someone who was oddly adamant their only contribution would be letting us in, which they couldn't even do. When I put in an offer for a leasehold Emma didn't say when she'd be away, holding up the process, then didn't realise a load of her emails were stuck in her outbox, holding it up again. She refused to inform the seller to give their tenants fair notice the flat had an offer on it. She refused after months of negotiation to tell me, the potential seller, who owned the freehold and various other key questions I needed the answer to as a potential buyer, right up to the brink when I either had to buy a property not knowing the costs or pull out. Given she failed to tell me even about the 300 pound fee she must've known the management company would charge for the buyers pack I assumed she was acting, on the evidence I had, on bad faith and pulled out. Lots of time and effort wasted for all by them withholding or simply not sharing key information any responsible buyer needs and by them pursuing that approach for months. I know estate agents get a bad reputation but given this I really can see why. It was all done in bad faith whilst there was a veneer of professionalism.

Don't use. After a year of 'purchasing' a property, where the exchange did not take place on theagreed date, and buyers stringing us along for another 6 months, with the estate agent not providing updates and then finally to cap it off the sellers pulls out and the estate agents don't have the decency to call but rather choose to hide behind an email. If you want to lose money and time choose Mundys!

If you are thinking of selling your house I can not recommend Mundys. They significantly over valued my house, but they came across as being very confident and said 'the first party to view would buy', so I naturally signed up to them. However, they did not generate a single enquiry or viewing. At each monthly review all they had to say was we think it might be a little high and suggested reducing it by £10K. So after 5 months of inactivity and a reduction of £45K I have had to terminate our agreement. They have been totally ineffective and wasted my time. Despite telling me all the places they could advertise the property, they only put it on Rightmove and their own site.

The sales manager could do with learning some customer service skills.

Truly appalling service from Mundys. Clare and Lorraine hindered the sale at every opportunity. They lied to the seller and I on multiple occasions, they showed people round the house when it was SSTC, they forgot to pass on important information to solicitors, and they tried to create animosity between myself and the seller as a sales tactic. At one point, they accidentally cc'd the seller into an email chain of the two of them bitching about him. Buying a house is supposed to be exciting, but it was an awful experience because of Mundys. The seller and I were only able to complete the purchase by getting in direct contact and removing Mundys as a middleman altogether. Unfortunately the seller was still forced to pay their commission in full, despite them doing nothing. I have never encountered such a lack of professionalism. I put in a formal complaint and it was dismissed because they said they were just acting in the seller's best interests. Both myself and the seller would disagree with this.

Do not rent a property through this company. Horrendous! Fully managed, sell you the dream and as soon as anything is wrong, communication stops. They don’t want to know. Next move will have to be legal for breach of contract. Absolutely rubbish!