Not a very good service provided. Do not respond to emails very quickly and you have to keep chasing them. Waited and waited and they haven’t responded or kept me updated in 8 days - no explanation given.

Not very good

After buying a house with Mundys I thought I would be writing a positive review. The team we purchased our house with were efficient and pleasant to work with. Unfortunately Mundys showed their true colours when we came to move out of the rental we were living in. Unbelievably high charges upon moving out, week's of delays in returning our deposit and even had the nerve to quote one price to us in the inspection and triple it upon the final charges. We went from recommending Mundys to dreading every interaction with them. They represent everything that is wrong with the rental system today. Renters Beware.

I would avoid letting with Mundys at all costs. Very unprofessional, they lie, take their time when things have been reported and really just want your money. They'll do anything to deduct money from your deposit.

I wish I’d read these reviews a year ago, I would never have got involved I renting from them. I moved into the property after 3 people moved out (within days of them leaving) the inspection report was sent to me but there was quite a bit not shown on it, broken parts of the fridge, dirty cabinets in the kitchen, broken lamp shades in the hallway (well missing fixings actually), rusty towel rail, mould around the bath, broken bath facia to name a few, I sent the photos in on day 1. I spent the first day cleaning cupboards and removing cotton wool from the window ventilation. A year on, I spent a week cleaning the place had all the carpets cleaned and left the place better than I found it! I had rugs down and never entered the house without removing my shoes, I kept the place better than if it were my own, I’m a 62 year old bloke who works 4 12 hr shifts and when I’m not working I’m out Touring the uk and Europe on my motorcycle so I was very seldom at home. I was warned a few months back that Mundy’s have a habit of withholding deposits and making unwarranted charges, but I thought that would happen to me, they inspected the property 3 times during my 12 month lease and never once Meade any concerns about the condition. Nearer the end of my tenancy I made a complaint about how they had left the property after a planned viewing (I wasn’t there) they left every light on, every door open and the patio doors were left unlocked!! I actually moved out 10 days earlier (with all cleaning done) but it took them 12 days to do an inspection, the inspection was not a like for like inspection to the one when I moved in, despite their claims it was (strange how I cannot access the property file though to prove it) anyway it was a damming report regarding cleanliness which I wasn’t absolutely livid about, I was blamed for the light shades being broken and a missing fire remote! I did challenge the report but found out it was done by one of the partners of the company so that was a waste of time! I could go on for hours but I urge you to read the 49% of 1 star reviews and steer well clear!!!

Called to let them know that a viewing on the property I'm letting (landlord is selling) would not be viable on Friday due to resting for a nightshift and that I would be happy to re-areange (I was planning to suggest saturday or sunday); the tone of the operator instantly switched from friendly to annoyed and I was told that they would look into re-arranging. Fast forward to today and a family turned up for a viewing followed by an agent from mundys who claimed I never told them today would not work, that nobody had told him anything and then further proceeded to guilt trip me by telling me how the family had come from far away. I understand that recently I had been hard to reach due to being in hospital after a mental health crisis and suicide attempt, however if this is how Mundys plans to operate then I shall ensure I recommend nobody use their services in the future. I have never had such audacity from my current letting agents, who have been amazing for the entire 6 years I have been with them. I should also mention that I had advised them early on that I would be hard to reach h if they called in the morning on weekdays due to working nights, however they frequently choose to call first thing when my phone is off, which has made me less willing to return the contact at times.

Absolutely disgusting customer service! Put and offer in on a commercial property through bothams. Fobbed off for 10 weeks to then receive an apologetic call from Andrew the director promising the following Monday I would get an answer. 7 weeks later after chasing him every week not one returned phone call! Utter waste of time!