Hi Elizabeth We are disappointed to hear parts of your feedback. Our teams work diligently to respond to enquiries in a timely manner, resolve issues and support all of our customers. I am very sorry to hear this was not reflected in your experience. I am though delighted to hear how Sheetal and Liz have supported you, the level of service you have received from them is a true reflection of what we strive to deliver as a business. We wish you well for the future. Best Wishes Adam