This is an anonymous review - upon viewing I was assured that I will be taken care of and amenities provided will be received in the Berkeley development. Everything seemed to be fine up until one week after move-in, where the behaviour of the estate agents changed dramatically - particularly Laura. At the beginning, she behaved with the utmost respect, one of the main reasons for us going with her and the property she showed. But as soon as the first 2 weeks past, she’s ignoring messages and phone calls - often declining them instantly during office hours and NOT calling back. Upon discussion with the development management in the first few weeks, it seems as though The Frost Partnership did not follow the correct procedures to grant the tenancy and it was implied by management that many loopholes were used. After a few weeks have passed, she is speaking with the guarantor on the phone extremely rudely - even when it is an important matter. It is a dramatic change in behaviour from what we first witnessed. From all of this, I am able to come to a conclusion that this specific estate agent lures customers in and then stops communications with them when they feel like it. It is the most utterly fake and disgusting thing that I have witnessed, especially when we had so much trust and respect for her. It is very disappointing, but more often the true colours of estate agents are released after initial payments have been made. There are other reviews mentioned on the site about the loopholes this partnership likes to use. Quite frankly, the point of this ANONYMOUS review is that I’d just like to warn all users to be careful, know what you’re signing up for and make sure to keep no expectation for any assistance afterwards, because that is the reality I have faced. I’ve used a different email to one that’s registered to maintain anonymity, however I can safely say that The Frost Partnership has done me wrong, have very unethical practices and I hope that upper management views this so this can be corrected. Although this may not make much difference, before considering going with this estate agent I hope you read this review - so you aren’t lured with fake respect like I was.