We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy & you agree to the site's terms & condition

The Frost Partnership - Staines

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Miss Laura Woodward - A professional with a genuine human touch—exactly what any guarantor hopes to find. Last year, my wife and I were searching for student accommodation in Staines for our son as he was about to begin his university journey. Naturally, we were anxious about finding the right place and support system for him. During our search, we were fortunate enough to connect with Laura Woodward at The Frost Partnership. After viewing a property at Eden Grove, we immediately decided to move forward. A major deciding factor was Laura's exceptional warmth and empathy. She instantly put us at ease by telling us, "I live nearby, and our office is just across the road—we will take care of your son. Feel free to call me anytime." Throughout the entire tenancy, Laura truly honoured that promise. She promptly answered every single call from my wife, my son, and me, always offering reassuring guidance. She demonstrated the highest level of professionalism, deep empathy, and a remarkably cooperative attitude. To the management team at The Frost Partnership: Laura Woodward is an extraordinary asset to your firm. I wish her the absolute best in her career, and I cannot thank her enough for the peace of mind she gave our family.

Reply from agent

Wow! What an incredible review! Thank you so much for writing this outstanding 5 star Google review for Laura from our Staines Lettings team. It was great to hear that she demonstrated the highest level of professionalism, deep empathy, and a remarkably cooperative attitude. We will pass your comments on to Laura and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents

5.00 /5

We had a wonderful experience with Frost Partnership Agency. They did their very best to make the process of finding a home smooth, easy, and stress-free for us. A special thank you to Melfin Pereira and Laura Woodward for their continuous support, guidance, and help throughout the entire process. They were professional, friendly, and always there when we needed them. We truly appreciate all their hard work and would highly recommend Frost Partnership Agency to anyone looking for a home. Thank you for making our experience such a positive one! 🏡❤️

5.00 /5

Best estate agents in Prestwich by a country mile. I previously assumed estate agents were always trying to con you somehow, but Normie proved me 100% wrong. Everyone we encountered there was friendly, attentive, and had our best interests …

5.00 /5

Great experience overall, I would strongly recommend using Normie to sell your property. Joe marketed our property well, creating lots of interest and multiple offers, selling in less than 2 weeks for over asking. Nicole was very helpful …

Reply from agent

Thanks Reece - selling above asking in under two weeks is a brilliant result and we're really chuffed it all came together so well. Joe will be pleased to hear the marketing hit the mark. Enjoy the new home!

5.00 /5

I had a fantastic experience with Normie Estate Agents. The whole team was professional, responsive, and incredibly helpful throughout the entire process. Communication was always clear, and they made everything smooth and stress-free from …

Reply from agent

Thank you so much for this lovely review, Adnan. We're really pleased the whole experience felt smooth and stress-free - that's exactly what we aim for at Normie Estate Agents. We'll make sure Nicole sees this, she'll be delighted to know … More

5.00 /5
24.05.2026

This is the second time we have used Frosts. Our first, 3 years ago was selling our own property and this time my Mother selling hers. On both occasions everyone at Frosts was so helpful and professional. I think where the team at Langley really excel is during the post offer to completion stage. In both our cases the communication and management were so personal and professional. For this we thank Alison. Not to exclude any of the other team in branch as lead Steve ensured the properties were correctly marketed and was always available for sound advice. Everyone in the Langley office deserves praise, so thank you all for your successful completion on both properties and all the little touches that makes you stand out from the crowd.

5.00 /5

Great experience with frost partnership and Megan made it all run smooth for us

Reply from agent

Thank you so much for your 5 star Google review for Megan from our Staines office. We are delighted to hear that Megan’s input made everything run smoothly for you. We will pass your comments on to her and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents

5.00 /5

Billie and Megan made our experience after 30 of being in the same property a relatively hassle stress free experience.

Reply from agent

Hi Diane - Thank you so much for taking the time to write this 5 star Google review for Billy and Megan from our Staines sales team. We are delighted to hear that they made your move a relatively hassle stress free experience. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents

5.00 /5

Great Experience with Normie’s - Nigel signed us up (sooo knowledgeable about the area and we appreciated his advice regarding pricing etc). Nicole was amazing (she dealt with our sale and recommended an excellent solicitor ‘Amit Shalom …

Reply from agent

Thank you, we really appreciate you taking the time to share this. Great to hear Nigel’s advice was helpful and that Nicole supported you so well … More

5.00 /5
22.04.2026

We sold our house with Frost this month. It has been a long process, through no fault of Frost and they have supported us thoughtout, in particular Alison (Langley/Slough branch). I would highly recommend this estate agent, they listen to concerns and are always at the end of the phone to help. Alison went above and beyond to ensure we were able to complete with our house move.

Contact details
Sales Phone:

01784 464606

Lettings Phone:

01784 464606

Opening hours
Monday-Friday: 09:00 - 18:00 Saturday: 09:00 - 16:00
Address

146-148 High Street, Staines upon Thames, Middlesex, TW18 4AH, South East, UK, TW18

Our Staines-upon-Thames Estate Agents office covers: Staines, Laleham, Stanwell Moor, Egham, Thorpe, Chertsey.

Our team

No team information available

Association of Residential Letting Agents
National Association of Estate Agents
Relocation Agent Network
Royal Institution of Chartered Surveyors
Tenancy Deposit Scheme
OFT Approved Estate Agent Redress Scheme
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure