As a tenant the experience with Frost wasn't that great. Luckily we hardly had any maintenance issues while in their properties, and our landlords have always been hands-on and brilliant at getting things done themselves. The low review is based purely on their organisation and management. We would get six month inspection emails quarterly, dates would be mixed up and they would confirm one date with us and another with the landlord, landlord requests would be agreed and then forgotten leaving it to us, the tenants, to remind them. Even after vacating we received another email requesting an inspection and we had to remind them that we had vacated already and were waiting for them to sort the deposit dilapidation's. After vacating we received an email saying £210.00 would be deducted from our deposit for missing items, not a lot of money, but all the items were in the property. Luckily the landlord confirmed this with them again so that they could remove these charges. We were then promised the deposit refund would be received within 5 working days, we received this 9 days later after chasing and was told it was because their accounts department missed the email confirming release. They aren't horrible, they're just not an organised professional company.