We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy & you agree to the site's terms & condition

Thomas Morris - St Ives

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Awful business . Very unprofessional. Could say much more ...

Reply from agent

I am really sorry you have not been happy with the experience you’ve had with us. We take customer satisfaction very importantly and I would like to look into the issues further. Please could you email me at: paul.saunders@thomasmorris.co.uk and I will be happy to investigate the matter further. Thank you

1.00 /5

Honestly in shock at my partners experience trying to buy her first house from these guys. She’s now been waiting over 14 months since agreeing to buy the property and is no closer to moving in… Still waiting for replies to enquiries, having to have her mortgage extended multiple times, constantly having to chase every little thing for anything to be done. Literally nothing has progressed in the last year and no one seems to have any idea why, I feel so bad for her as it’s taken over the last year of her life and she likely isn’t even going to get the property at this point. I would urge people to consider before dealing with this firm as our experience has been nothing but awful. If there is a member of staff reading this who would care to help her name is Ursula Johnson, she would really appreciate a call from someone proactive.

Reply from agent

We fully appreciate the difficulties surrounding this, we share your partner’s frustration. As you are no doubt aware, there are some uniquely challenging circumstances linked to this transaction. Let us reassure you we are doing all in our limited sphere of responsibility to progress this matter as quickly as possible.

1.00 /5

Unfortunately Thomas Morris had very minimal communication post sale agreement on my house. After the offer was accepted I got ONE phone call on the day of exchange. As I write this it’s my completion day and Thomas Morris have not contacted me at all. If it wasn’t for another agent in the chain (Katy Poore) providing me updates and my own calls to my solicitors I would have been totally clueless the past few months. I even handed the keys directly to my buyers as had no assurance offered from the agents.

Reply from agent

Thank you for taking the time and trouble to post this feedback. We are naturally sorry if you felt our communication post agreeing the sale was not at the level it should have been and are very grateful for your honest feedback.

1.00 /5

The worst company ever - worse service I have come across in over 30 years of receiving HR support. Do not use this company.

1.00 /5

He searches for everything, but can't find what he needs.

1.00 /5

Poor service and rude negotiatiors. Only interested in the sellors interest not the buyer. Wouldn't use again if I can help it

Reply from agent

Hi Amy, I am sorry you did not have a positive experience. I will make the team at Thomas Morris St Ives aware of your thoughts.

1.00 /5

We would not recommend WorkNest. The advice is professional but eliciting a response or trying to get through to anyone simply takes days. Our business cant wait this long.

1.00 /5
05.05.2023

my son was relocated to the South Coast for work. 6 weeks ago he gave notice and landlord agreed to early release from tenancy. The property is still not back on the market but that's ok because you still get your money but my son has to pay for two properties whilst waiting!!

Reply from agent

Hi Nikki, sorry to hear about this. I will drop you a private message so that we can look into this further for you.

1.00 /5
28.03.2023

Not very helpful and very rude

Reply from agent

Hi Samantha, sorry to hear of your experience. I will drop you a message to follow up.

1.00 /5
07.12.2022

Trying to sell our house has been a nightmare and when providing feedback they refused to listen.

Contact details
Sales Phone:

01480 468066

Opening hours

Unknown

Address

24-26 Crown St, St Ives, Cambridgeshire, PE27 5AB, East of England, UK, PE27

No about information available

Our team

No team information available

Relocation Agent Network

No marketing information available

No awards information available

No marketing information available

No awards information available