Thomas Morris - St Ives

Dealing with a rental property, very happy with the service provided by TM - mostly Lisa, though everyone I've had contact with at the office (St Ives) has offered helpful, prompt and polite correspondence. Many thanks.

I sold my flat through Thomas Morris and also bought my new house as well. The sale went through ever so quickly and the process of valuation, having the listing added and arranging viewings was very easy. Everyone there was very helpful and made the whole process as stress free as possible. I would highly recommend Thomas Morris!

professional sales team , nice people and willing to help and deliver an excellent service .

My experience of estate agents hasn't always been great with them tending to over promise and under deliver. The typical approach of assuring you that they will sell the house at an agreed price but then a few weeks later suggesting that you then drop the price to achieve a sale seems all too familiar. This was certainly not the case with Thomas Morris, St Ives. They were very much more straight talking, giving a realistic view of the current market and then delivering the service they promised. The staff appeared young and yet clearly knew their business well. TM also made you feel that they genuinely had your best interests at heart and were not just interested in getting their commission. If you are thinking of putting your property on the market, I would certainly recommend them. Thank you TM.

They showed us a couple of places that we had preselected

I've been using TM services for about ten years, selling, buying and letting property and generally they give very good service. Most recently I used TM on a managed let to handle the change of tenant process which they did successfully but not perfectly. The services to notify utilities when changing tenants did bit work for me for energy and council tax. I find that this time find TM were good at contacting me for any issues or updates but not easily contacted themselves e.g. phone numbers given incorrect, calls transferred to unanswered phones, no response to voicemails left or emails. Fortunately TM have a great asset in Sheetal Shah who handled all the various procedures over the change of tenants which reduced my tasks considerably. Sheetal could also be relied upon to respond to my emails and calls, and was always helpful and patient.

They were proactive and supportive but the solicitors attached to them gave a really poor service.

Very helpful and pro-active service.