I've been using TM services for about ten years, selling, buying and letting property and generally they give very good service. Most recently I used TM on a managed let to handle the change of tenant process which they did successfully but not perfectly. The services to notify utilities when changing tenants did bit work for me for energy and council tax. I find that this time find TM were good at contacting me for any issues or updates but not easily contacted themselves e.g. phone numbers given incorrect, calls transferred to unanswered phones, no response to voicemails left or emails. Fortunately TM have a great asset in Sheetal Shah who handled all the various procedures over the change of tenants which reduced my tasks considerably. Sheetal could also be relied upon to respond to my emails and calls, and was always helpful and patient.