Thomas Morris - St Ives

Hi Becky, I did receive your message yesterday, sorry I was working. My feedback on the property is as follows. Your zoopla advert says this property is "immaculately presented". I suggest that the person writing the ads actually sees the property because this property was horrendous!! Also, had I known this I would not have travelled 1 1/2 hours from london to see it. 3 hour round trip. £20 of petrol. Not only did the property smell like someone had died there, but also the owner didn't even bother to clean it out ! The 2nd toilet off from the master bedroom was piled full of rubbish and the walls were mouldy ! The bathroom looked like it was derelict and no one had cleaned it for years. In short the place was so awful the think the owner would be better off paying someone to take it off his hands. Becky, your statement that " it needs some work " was a gross understatement. I wish you or one of your colleagues told me this before I drove up there.

Just OK

As a landlord this company is dreadful. Lack of detail on maintenance issues, staff coming & going with no knowledge of the business nor requirements for maintaining properties or relationships with tenants. If that's not bad enough, they are now using a 0203 telephone number and not informed any of their landlords. Avoid!

Have barely heard from Thomas Morris, my first phone call in weeks was yesterday when we exchanged

Awful business . Very unprofessional. Could say much more ...

Honestly in shock at my partners experience trying to buy her first house from these guys. She’s now been waiting over 14 months since agreeing to buy the property and is no closer to moving in… Still waiting for replies to enquiries, having to have her mortgage extended multiple times, constantly having to chase every little thing for anything to be done. Literally nothing has progressed in the last year and no one seems to have any idea why, I feel so bad for her as it’s taken over the last year of her life and she likely isn’t even going to get the property at this point. I would urge people to consider before dealing with this firm as our experience has been nothing but awful. If there is a member of staff reading this who would care to help her name is Ursula Johnson, she would really appreciate a call from someone proactive.