My experience of estate agents hasn't always been great with them tending to over promise and under deliver. The typical approach of assuring you that they will sell the house at an agreed price but then a few weeks later suggesting that you then drop the price to achieve a sale seems all too familiar. This was certainly not the case with Thomas Morris, St Ives. They were very much more straight talking, giving a realistic view of the current market and then delivering the service they promised. The staff appeared young and yet clearly knew their business well. TM also made you feel that they genuinely had your best interests at heart and were not just interested in getting their commission. If you are thinking of putting your property on the market, I would certainly recommend them. Thank you TM.

I've been using TM services for about ten years, selling, buying and letting property and generally they give very good service. Most recently I used TM on a managed let to handle the change of tenant process which they did successfully but not perfectly. The services to notify utilities when changing tenants did bit work for me for energy and council tax. I find that this time find TM were good at contacting me for any issues or updates but not easily contacted themselves e.g. phone numbers given incorrect, calls transferred to unanswered phones, no response to voicemails left or emails. Fortunately TM have a great asset in Sheetal Shah who handled all the various procedures over the change of tenants which reduced my tasks considerably. Sheetal could also be relied upon to respond to my emails and calls, and was always helpful and patient.

They were proactive and supportive but the solicitors attached to them gave a really poor service.

Excellent Service from start to finish Very efficent

They take great care to find tenants who look after the property as if it is their own! I highly recommend this letting agency

Friendly-helpful However was surprised to meet buyers in my flat with keys with all their gear the day before any monies went into my account!

Great agent

We had a scheduled viewing on Saturday for our house which is on thw market. Sue Deighton was the agent that handled the viewing and she was a delight.Sue arrived early to introduce herself and was a delightful.Very friendly and professional.

Great service from Thomas Morris

A very smooth sale via Thomas Morris - the team were very attentive and kept me in the loop the whole way through the process. Would definitely recommend them - especially Becky - how does she always seem to know what is going on all the time is a special gift!