Hi Becky, I did receive your message yesterday, sorry I was working. My feedback on the property is as follows. Your zoopla advert says this property is "immaculately presented". I suggest that the person writing the ads actually sees the property because this property was horrendous!! Also, had I known this I would not have travelled 1 1/2 hours from london to see it. 3 hour round trip. £20 of petrol. Not only did the property smell like someone had died there, but also the owner didn't even bother to clean it out ! The 2nd toilet off from the master bedroom was piled full of rubbish and the walls were mouldy ! The bathroom looked like it was derelict and no one had cleaned it for years. In short the place was so awful the think the owner would be better off paying someone to take it off his hands. Becky, your statement that " it needs some work " was a gross understatement. I wish you or one of your colleagues told me this before I drove up there.

TM represented our vendors and I found Katy Poore, Branch Manager at the St.Ives branch very responsive, once I pointed out that the vendor was not receiving the support she should from their solicitors. The team were very welcoming when we first put in an offer on the property and took our details to their office but perhaps could have kept track of progress (or lack thereof) a bit closer. There were times where TM could have been more attentive to the progress of the transaction though, as we ended up discovering very close to exchange of contracts that there were still some critical enquiries outstanding from our vendors solicitors.

As a landlord this company is dreadful. Lack of detail on maintenance issues, staff coming & going with no knowledge of the business nor requirements for maintaining properties or relationships with tenants. If that's not bad enough, they are now using a 0203 telephone number and not informed any of their landlords. Avoid!

Awful business . Very unprofessional. Could say much more ...

Unfortunately Thomas Morris had very minimal communication post sale agreement on my house. After the offer was accepted I got ONE phone call on the day of exchange. As I write this it’s my completion day and Thomas Morris have not contacted me at all. If it wasn’t for another agent in the chain (Katy Poore) providing me updates and my own calls to my solicitors I would have been totally clueless the past few months. I even handed the keys directly to my buyers as had no assurance offered from the agents.

Have barely heard from Thomas Morris, my first phone call in weeks was yesterday when we exchanged