such a terrible letting agency. they are rude. dont get work done on time and the person who answers the phone should be fired. He is so unprofessional at answering calls. They do not care about the properties they sell, just here for the comission

Don't ever rent from this agent！My friends and I rented a house near the university from them and when we first moved in, the whole house was very messy not livable at all and it affected our move in without any compensation provided. My friend clearly paid the full rent in one month and had a bank transfer to show them, but the agent said there was 80 pounds missing. When we checked out, the agent found a lot of problems that were not caused by us at all and deducted the entire deposit. We plan to get a lawyer to deal with this matter.

Never choose this agency if you want to live in a safe and undisturbed house. They will start viewing after you move in two months, we were disturbed almost every day for eight months, sometimes even three times a day, the contract says "viewing"should be negotiated together, but in fact they only inform the tenant unilaterally, they don't respect the tenant's privacy, we sent a lot of emails trying to communicate this problem, but every time they only said they have the key to the house can enter on their own to threaten us. Because of their threat we had to install cameras in the room to keep our property safe. We can't rest peacefully every weekend because we are worried that they will open the door at any time to enter.

Worst agent ever. They are extremely rude to tenants. I don't know if they will be so rude to local people. On the last day, because the road was blocked, I could not move out before 10am, so I called the agent, and that man was extremely rude, he told me to get my things and get out. There were equipments in the house that were broken and always put off fixing it, the washing machine didn't work for weeks. The staff are always stalling but not solving the problem. They kept trying to put the blame on the tenant. Something happened that day, the road was blocked by the police. Also, they charged 80 pounds for the mouldy mattress which is not caused by human factors, and 50 pounds for a shower curtain rod that has been broken when we first moved in. I cannot control all the tenants in that property, but we kept three of the bedrooms and kitchen clean when we left. Maybe next time, if a facility breaks down, the agent should fix it immediately, not just tell the tenants stop using it, otherwise it is their responsibility.

very rude and unprofessional.

No one on the checkout lanes - went there at 8am on a Tuesday. I just plonked it all on the 1st checkout and eventually someone came to bleep it through. Seemed like I wasn't wanted? Like they didn't really want to manually scan my £80 shopping. Not sure they, the shop workers realised they have AI more advance than the human brain, robotics more agile than the human body and so, by using the checkout I'm hoping I can starve of redundancy for them. Also keep paying in cash, once CBDCs come in no cash, no freedom. But the opposite in Iceland - no self checkouts, actual real humans wanting your custom.

I don't like the behaviour of the tobacco sale point female staff