My experience of this company was they treated me with disrespect every time I tried to speak to them and repeatedly hung up on me when trying to speak to them . They are useless

Useless. As usual, unless directly lining their pockets, not interested. Despite providing a street number and postcode, was asked if I was interested in a "specific property". Well I'm not interested in Martin's any more. Pathetic.

I wouldn't deal with this company every again after the lies and being shouted out at over the phone avoid at all costs

Letting a property through Martin & Co has unfortunately been an unpleasant experience so far. Their communication and customer service skills can improve quite a lot and the other party seems to agree with me. Although friendly for brief interactions, anything that demands more normally results in passiveness and a lack of care for their managed service paying customers. Don't take their word for anything. False promises and a lack of accountability seems normal. Proceed with caution in every step and don't expect the world and you should be okay.

Rented with this estate agents for 4 years and their staff have barely been helpful. I have recieved emails from their own staff calling other staff that they employ and send to your properties as "incompetent at their job". The staff were always different and changing, my landlord has now actually changed estate agents and my new estate agents are having problems with my deposit from Martin and Co's part. I also was told by one of their contractors that their staff was talking about me in their branch in which I then raised a formal complaint and of course heard absolutely nothing back. Wouldn't recommend renting from Martin and Co Shirley's branch specifically.

We had a terrible experience with the check-out process from Martin & Co Solihull. They tried to keep almost the entire deposit by fabricating issues and charging us for damages that were already present on the inventory from before we moved in. They made it so stressful and, after a lengthy back and forth, we did not receive our deposit until 7 months after checkout. Communication was terrible throughout. We provided photographs with date stamps and proof from the inventory that we did not cause the issues. They did not acknowledge any of this and continued to attempt to charge us. We had to use the Deposit Protection Scheme dispute service and eventually received our deposit back. We never received an apology from the letting agents.

Absolutely awful and unhelpfulNegativeResponsiveness

Would definitely not recommend!! Lazy, not helpful and clearly just want your money!! Stay well clear!

The worst estate agents I've dealt with. They take all your deposit even though after going through covid, not missing any payments and having a big hole in the ceiling throughout the winter and they still mess you about. Plz! plz! plz! don't use this estate agents. The land lady was just as bad! Money grabbers. I wish I could share the photos of how I left the house as it was spotless. They even had the cheek to make me pay for brand new carpets to be cleaned that I paid for. I hope you never sell the house!!!!