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Martin & Co Solihull

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Martin & Co Solihull

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1.00 /5

We had a terrible experience with the check-out process from Martin & Co Solihull. They tried to keep almost the entire deposit by fabricating issues and charging us for damages that were already present on the inventory from before we moved in. They made it so stressful and, after a lengthy back and forth, we did not receive our deposit until 7 months after checkout. Communication was terrible throughout. We provided photographs with date stamps and proof from the inventory that we did not cause the issues. They did not acknowledge any of this and continued to attempt to charge us. We had to use the Deposit Protection Scheme dispute service and eventually received our deposit back. We never received an apology from the letting agents.

review by Sianna Banks

Reply from agent

We are sorry you have felt this way. Unfotunately we are under a legal obligation to follow the landlords instructions, even when we don't agree with them. If the landlord instructs us to seek a deduction against a deposit we would be breaking our obligations to the landlord. So sometimes we have to carry out instructions we don't agree with because the landlord has instructed us to do so. That is not our choice, but we can then choose whether we continue acting on behalf of that landlord and you will note that we didn't relet this property for the landlord...

Contact details

Sales Phone:

0121 745 5599

Sales Email:

solihull@martinco.com

Lettings Phone:

0121745 5599

Lettings Email:

solihull@martinco.com

Opening hours

Monday-Friday: 09:00 - 17:30 Saturday: 09:30 - 13:00

Address

165 Stratford Road, Solihull, West Midlands, B90 3AX, UK, B90

About

Website:

http://www.solihull.martinco.com

We specialise in house sales and residential lettings across Solihull, and South Birmingham. This includes Hall Green, Kings Heath, Yardley, Acocks Green, Sheldon, Yardley Wood, Tyseley, Cotteridge and Highters Heath. You will also see our boards in Knowle, Dorridge, Longbridge, Northfield, Maypole, Druids Heath and Olton. Having built up his own portfolio of rental properties Andy Powers brings his wealth of expertise to his role as Director of Martin & Co Solihull which he launched in 2012. We are ideally based in the busy suburb of Solihull and just seven miles outside of the thriving city of Birmingham, with our team available to provide advice on property sales and lettings in and around the surrounding areas. Whether you are looking to buy or sell a property in or around Solihull, or you would like a free valuation, please do get in touch.

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