I have just been using John Shepherd Lettings as a tenant starting a new lease. My transaction was handled by Ailish who I found to be professional, efficient, friendly and (when faced with issues entirely outside her control) patient and helpful. A very easy experience.PositiveResponsiveness, Quality, Professionalism, Value

I am in the process of purchasing a house through John Shepherd and my experience to date has been fantastic. We initially had a different agent who unfortunately left shortly after we reserved the property but the transition to Jack (our current agent) has been seamless. Jack is extremely knowledgeable and supportive. The purchasing process involves a lot of legal requirements which Jack has been really helpful in chasing with both sides to speed up the process. He is available 24/7 and responds to any correspondence the same day. Jack has helped to keep us sane throughout this process and has been invaluable to us. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Excellent service from beginning to end when purchasing a property. Thoroughly recommend. Callum helped us throughout brilliantly.PositiveResponsiveness, Quality, Professionalism, Value

Rickie Westwood is very professional and always responded to my enquiries the next day due to time difference. Very smooth and happy throughout the whole transaction.PositiveResponsiveness, Professionalism

John Shepherd Solihull lettings is very professional and helpful. The agents, Carly and Faye in particular, are always very patient, responsive and efficient. Jonathan carried out an efficient video property inspection during the lockdown, so that the potential issues can be identified and reported in time.Their support makes my living in Solihull more smooth.PositiveResponsiveness, Quality, Professionalism

Hi have just moved into a rented property and I am very happy with the whole process. From the virtual viewing to getting the keys I had good communication and reassurance from John Shepard. I would like to thank them for making the move happen so quickly and making the whole experience very easy.PositiveResponsiveness, Quality, Professionalism

Great service provided by Rickie and Alish at Solihull. I have just started renting property via their branch. They were very accommodating as I viewed property 3 times. Also everything that needed to be done at the property was arranged in a very efficient manner. Both Rickie and Alish very helpful and approachable. They made whole process stess free. I was very impressed and would recommend their services. Thanks guys.

Have been a Landlord with John Shepherd for well over 20 years and very much appreciate their assistance particularly at the present time not only coping with the Covid-19 problem but the constant changing regulations concerning letting property. I am so fortunate to have the support of Carly Nichols, Regional Portfolio Manager and her colleagues at Solihull. Well done Carly

Katie was fantastic throughout the conveyancing process. She was professional, responsive and friendly.