Can't find words to describe how bad the quality of service is. Frosts charges me management fee for "managing" my property. But now I have to manage Frosts and my property. One of many examples - Gas Safety certificate on my property has expired. As managing agent they should have initiated the process of getting new one. But they didn't. I raised it with them when I realized it. Now after 3 weeks and number of follow ups I am still waiting for Gas Safety Certificate. The lady dealing with my property has absolutely no clue about what Gas Safety Certificate is what is the purpose of it. Their contractors charge extortionate rates. You can get things done in half the money if you find a tradesman. You are better of managing your property than giving it to Frosts. You will end up managing it yourself anyway.

Do you want to live in a property with endless health hazards? Black mold? No hot water for your entire tenancy? Faulty washing machine? Windows that don't close or lock? Do you want have your emails and calls ignored? How about have your deposit denied 3 months after moving out? Fancy some false claims to be charged for? Have your overpayment of rent witheld? Do you love reporting issues that go completely ignored and unresolved? Are you lacking stress in your life? If all of these things appeal to you, then look no further than Frost Partnership! This "award winning company" will make all of your rental nightmares come true

The way you handled my end of tenancy has been complete nightmare. Your property managers created problems for me when there was no need due to lack of communication and finally when it all seems to going OK and was told last Friday that my deposit would be repaid, upon chasing today have been told that it hasn’t been. Will look into this and get it sorted and will take 3-5 working days for the money to repaid. No one seems that bothered about the tenant despite your claims on website etc.I wonder how long before this will be deleted?

Require lots of chasing, give incorrect/misleading information

I am highly disappointed by the services of this agency. They havent paid back my deposit for the tenancy that ended 3 months ago and do not reply to emails. Definitely do not reccomend- very unprofessional.

Feedback is that customer service received by Pooja was very poor when dealing with a colleague I was with at the time. My colleague was left feeling disappointed and very upset and was not dealt with in a professional manner. More customer service training is needed as a whole.NegativeProfessionalism

bad estate agent to deal with, here is my experience with them: called to enquire and book a viewing for 2 properties in the same building, I was told told one of them was free to view over the weekend, I got a confirmation text, then they cancelled it shortly after because the landlord thinks 2 bedroom is too small for 2 adults and a child. they said the 2nd property was available for a viewing the following day and the current tenant was free at 17:40 on that day only, I said fine and got a viewing booked. on the day, i made a 1hr journey to slough (50miles each way), Ellen or whatever her name is calls me 30 mins before my viewing was due and whilst I was waiting for them outside, she then tells me "someone had put in an offer and the property is now off the market, ok?" when I asked her why is she letting me know this late, her response in a cold tone and without any apology was, well your viewing isn't due for another 30 mins! yh sure, you can say that if I was local, didn't have to leave work early and didn't waste petrol . Oh and she knew exactly where I was coming from because she took my current address the previous day. Plus I thought the current tenant could only do 17:40 so how did you manage to get a viewing before then? and get rid of the chewing gum while you speak to customers over the phone, it's very unprofessional.NegativeProfessionalism

If I could give 0 stars I would. Pooja Shah is very unprofessional, rude and unbothered. Please stay away, especially if you're looking to rent.