Will constantly spam you, despite the landlord no longer living at our address for 5+ years, they keep sending weekly spam mail asking for new properties - from Jevan Bath. I have asked multiple times for it to be updated.

I received a call from Harjivan yesterday confirming that the property was mine and that I just needed to put down the holding deposit. I explained that I was at work and could not make the payment immediately. I was reassured that this was not a problem and that I could pay the holding deposit today. When I called this morning to make the payment, I spoke with Collin. His attitude was extremely rude and dismissive. When I explained what Harjivan had told me, Collin said that this was “not his problem” and that “this is how we do things,” showing no empathy and making no attempt to resolve the situation. The overall tone was very much “that’s your problem.” This was particularly disappointing as I had expressed how excited I was about the property. The experience was let down entirely by poor communication and unprofessional customer service.

Moving in was absolutely fine and I had no issues at all. Unfortunately, moving out was a completely different experience. They tried to deduct as much as they possibly could from my deposit, charging extremely high prices for things that were honestly ridiculous. They even attempted to take utility bills from my deposit before they had been emailed or sent to me, and before I was even aware of the amounts. I ended up winning the appeal, which says enough. I was recommending them at first, but the way the end of my tenancy was handled has completely changed my opinion. I understand contracts and fair charges where things are left behind, but instead of being honest with pricing, they go straight for the highest charges. Overall, I’m extremely disappointed with how they tried to get money out of me.

As a landlord, I approached Frost with the intention of letting out one of my properties, believing they had a solid reputation in the area. Unfortunately, my experience was completely soured by the unprofessional conduct of Pooja Shah from the sales and lettings team. From the beginning, communication was poor. Pooja was unresponsive to emails, slow to return calls, and showed a complete lack of initiative when it came to progressing anything. I had to chase her constantly for updates, and even then, I was met with vague answers and little to no follow-through. It felt like she simply wasn’t interested or bothered. Her disorganisation and lack of urgency not only delayed the process unnecessarily but also made me lose confidence in the agency as a whole. It’s a shame, because I was genuinely prepared to work with Frost for the long term, but this experience has put me off completely. If this is how they treat landlords trying to give them business, I dread to think how tenants are handled. I won’t be using Frost again, and I certainly wouldn’t recommend anyone deal with Pooja Shah. ⚠️⚠️⚠️

Avoid them at all cost. Multiple issues in the flat took ages to resolve and they withheld a large chunk of my deposit for faults that were already present when i moved in.

At the end of the rental period, we cleaned the house and left, the house was empty for a few weeks after we left, it may have gotten a little dusty in the meantime, the real estate agent told us that cleaning would be done, we accepted it but they charged us 340 pounds, even for the London area, a very high amount of money for cleaning service. I asked the cleaning company for the invoice for this service, they did not send it. We also left an extension cord, a clothes drying rack and a few items for the next tenant, and I was charged 150 pounds to remove them from the house, I do not find these actions fair at all. An uninterested and unkind real estate office

Avoid This Agency – Poor Service and Unresolved Issues I had a very disappointing experience with this agency. Over the course of a month, we dealt with a severe water leak in the property, which was not addressed despite multiple complaints. The living conditions were unacceptable. Additionally, they withheld our deposit without providing clear justification. The terms in the contract were confusing and did not seem fair to us as tenants. I would strongly recommend others to be cautious and avoid this agency if you value clear communication and good service.

I had a very disappointing experience with this estate agent. As a self-employed individual, I was told my cash income wouldn't be considered, even though I provided all the necessary documentation. They insisted on bank transactions only, which is unrealistic for many self-employed people. I even offered to pay 12 months' rent upfront, but that was rejected without a clear explanation. This agency feels unprofessional and seems to be trying to trick innocent tenants and waste their time, especially if you are a foreigner. I’m still waiting for a refund of £311. If this isn't resolved soon, I’ll escalate this to the authorities. Be cautious when dealing with them. This review to people like me of foreign background just don't waste your time with them, and for you Frost management just put a sigh on your doors ,we don't deal with foreigners simple.

Our experience with Frost Estate Agents has been extremely disappointing. As foreigners, we felt misled and defrauded by their practices. Despite my husband explaining that he has been self-employed for over 9 years, meaning rent affordability was not an issue, their agent, Nabid Rahman and Pooja shah, encouraged us to apply for a flat. However, it became clear that they knew from the beginning that our application would not be successful. This appears to have been a tactic to collect the £311 application fee, with no intention of actually offering us the flat. We believe that this behavior is not only unethical but also discriminatory towards foreigners. We feel scammed by Frost Estate Agents, and we want others to be aware of this experience before considering doing business with them. We urge others, especially those who are not local, to exercise caution when dealing with this agency.

Very bad. Frost Slough are asking for minimum 54000/Anum salary to pass the reference to rent a property. Blaming the reference checking agency and landlords but hiding the fact that they are the one who promises and increases the expectations of landlords to scam and attract. When I insisted to check with landlord they got rude and said if tenants cannot afford to pay rent after property is let then insurance company will pay the rent. When asked low long then they refused to answer and put the phone down.