We agreed on a flat and they gave it to someone else

I would give minus stars if I could. This estate agent is a prime example of why the housing market and its lack of regulation is feeding into a wider crisis within the UK. I wanted to book a simple viewing and the team asked for a financial advisor to send them proof that I can afford this property before VIEWING. Ultimately, from a data & security perspective, this really is inconsequential and is more of a ploy for them to assess how they treat you. Would absolutely not recommend as a seller or buyer and please be aware of the potential ways in which they are manipulating the law.

Was renting a property from frost for just over a year. Spent so much money decorating it as the agency told us it is available for "Long term renting". I stayed within the contact and made sure my house was well kept. I welcomed my first born into the apartment and put so much effort into decorating it for my baby. Pooja then decided to come and do the half year inventory check and all of a sudden raised so many complaints which were all false. I debunked all her false accusations on email showing our first 2 inventory checks as evidence. She also mentioned about mould being on the wall as our fault when the old tenants and building maintenance man both already mentioned the apartments have mould issues. We had already raised concerns to the agents months before about this and we were completely ignored. Pooja didn't like that I spoke out and so she sent us an eviction letter. We called her to ask why she is evicting us and she rudely said I should want to leave the property anyway due to mould as I have a newborn (Indirectly questioning my care for my child). A few days later she sent us an emailing saying she is 'Glad' to inform us of our eviction date. This is all clearly discrimination against me and my partner. I can see there are other reviews about her. I hope frost take action and do something about her. She should not be in such a sensitive role as she clearly lacks professionalism and doesn't know how to speak. Please don't rent from this agency whilst Pooja is working there .I know other people losing their homes because of her too. Although she is just one person she's clearly putting a lot of people in detriment and I would hate for that to be you too.

Big time Sammers!!! The worst Estate agent, they took my £300 deposit that I placed for a 1 bedroom Flat in Southall, and they later told me that I need to Have £40000 to rent the place, which I dont Have, but I only have £25000 so for that reason I cant rent the flat and my £300 is non-refundable absolutely scammers, will go to court and claim my £300 back from them.

Very poor service....brought a house through this agency...Adam was our dealer..Really unprofessional behaviour

Scammers

Poor customer service

We were due to move into a property for rent and had signed the tenancy application, passed referencing and paid all fees but 2 weeks before our move in date we received an email from Pooja Shah advising us that the landlord had decided not to rent the property. Given how late into the process this was I would have at least expected a phone call. I would never recommend using this estate agents due to their poor service.NegativeQuality, Professionalism

Ridiculous service. Impossible to book viewings with these people. Don’t bother to try.