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1.00 /5

No one answering for call

review by Akilan

Reply from agent

Hi Akilan - We take all feedback seriously. Unfortunately, you called on Sunday when our office is closed. If you could call again this morning please we would be very happy to help with your enquiry. We do not have your phone number so are unable to call you. Best wishes from all at The Frost Partnership Estate Agents.

1.00 /5

Very worst service

review by Mani Arasan

Reply from agent

We take all feedback seriously. However, we have no record of any contact from you and do not have any contact details for you. We would be grateful if you could email your contact information to marketing@frostweb.co.uk please and a manager will contact you. Kind regards, The Frost Partnership

1.00 /5

The worst services ever. First they ask for holding deposits and when that is paid they back off at the last minute. Highly disappointing and not recommended at all.

review by Rida Ibrar

1.00 /5

I had a very disappointing experience with this estate agent. As a self-employed individual, I was told my cash income wouldn't be considered, even though I provided all the necessary documentation. They insisted on bank transactions only, which is unrealistic for many self-employed people. I even offered to pay 12 months' rent upfront, but that was rejected without a clear explanation. This agency feels unprofessional and seems to be trying to trick innocent tenants and waste their time, especially if you are a foreigner. I’m still waiting for a refund of £311. If this isn't resolved soon, I’ll escalate this to the authorities. Be cautious when dealing with them. This review to people like me of foreign background just don't waste your time with them, and for you Frost management just put a sigh on your doors ,we don't deal with foreigners simple.

review by RIDA ZARZOUR

Reply from agent

Thank you for your review. We take all feedback seriously and have investigated the points you have raised. When you offered on the property you were sent our “breakdown of charges” which you read and signed. This document clearly states that if you are unable to demonstrate you earn the required salary to pass referencing you will forfeit your holding deposit. Whilst you may well earn £45,000 as both earn cash in hand there is no way you are able to prove this, and you failed referencing. We act on behalf of the landlord, and they have insurance that will not be issued unless there are passed references and why your offer of 12 months in advance was also refused. Lastly and most importantly The Frost Partnership absolutely refute your accusation that you were discriminated against as you were a foreigner. The only reason you were not able to proceed with the property you offered on was down to you earning cash in hand and thus not being able to demonstrate your annual salary. The Frost Partnership will have no hesitation in taking action against you if you continue with your allegation of discrimination.

1.00 /5

Our experience with Frost Estate Agents has been extremely disappointing. As foreigners, we felt misled and defrauded by their practices. Despite my husband explaining that he has been self-employed for over 9 years, meaning rent affordability was not an issue, their agent, Nabid Rahman and Pooja shah, encouraged us to apply for a flat. However, it became clear that they knew from the beginning that our application would not be successful. This appears to have been a tactic to collect the £311 application fee, with no intention of actually offering us the flat. We believe that this behavior is not only unethical but also discriminatory towards foreigners. We feel scammed by Frost Estate Agents, and we want others to be aware of this experience before considering doing business with them. We urge others, especially those who are not local, to exercise caution when dealing with this agency.

review by Kaoutar Ouhammou

Reply from agent

Thank you for your review. We take all feedback seriously and have investigated the points you have raised. When you offered on the property you were sent our “breakdown of charges” which you read and signed. This document clearly states that if you are unable to demonstrate you earn the required salary to pass referencing you will forfeit your holding deposit. Whilst you may well earn £45,000 as both earn cash in hand there is no way you are able to prove this, and you failed referencing. We act on behalf of the landlord, and they have insurance that will not be issued unless there are passed references and why your offer of 12 months in advance was also refused. Lastly and most importantly The Frost Partnership absolutely refute your accusation that you were discriminated against as you were a foreigner. The only reason you were not able to proceed with the property you offered on was down to you earning cash in hand and thus not being able to demonstrate your annual salary. The Frost Partnership will have no hesitation in taking action against you if you continue with your allegation of discrimination.

1.00 /5

⚠️Pigeon droppings @Vanburgh Court⛔️ A few months ago, we moved into Vanburgh Court Flat and found that there were pigeons and their droppings on the house's balcony a few days after we moved in. We notified Frost Pooja Shah in this respect by phone, email, and in person. Despite multiple reports, nothing was done. We eventually made the decision to leave the residence. Then we made our move. They disregard tenant concerns always. I will never recommend Slough Frost Agency.

review by Nishanthvel Muthuvairavan

1.00 /5

Very bad. Frost Slough are asking for minimum 54000/Anum salary to pass the reference to rent a property. Blaming the reference checking agency and landlords but hiding the fact that they are the one who promises and increases the expectations of landlords to scam and attract. When I insisted to check with landlord they got rude and said if tenants cannot afford to pay rent after property is let then insurance company will pay the rent. When asked low long then they refused to answer and put the phone down.

review by E M

Reply from agent

Thank you for taking the time to leave this feedback – all feedback is appreciated and helps us improve our service and procedures. However having looked into the points you have raised I feel our procedures were followed correctly. As a letting agent we need to ensure that a potential tenant is in a financial position to pay the rent and to do so we use an external referencing company that will confirm your actual earning and that there is no adverse credit history. When a tenant contacts us to register we ask certain questions to check that you will pass the referencing criteria. As with many agents any potential tenant/s will have to demonstrate that they earn 30 x the monthly rent. When you were asked this question the information you gave was substantially below that level and it would have been wasting all parties time in showing you any properties. I am sorry we were not able to assist you with your search for a property. Kind regards, The Frost Partnership

1.00 /5

Very bad. Frost Slough are asking for minimum 54000/Anum salary to pass the reference to rent a property. Blaming the reference checking agency and landlords but hiding the fact that they are the one who promises and increases the expectations of landlords to scam and attract. When I insisted to check with landlord they got rude and said if tenants cannot afford to pay rent after property is let then insurance company will pay the rent. When asked low long then they refused to answer and put the phone down.

review by ek M

Reply from agent

Thank you for taking the time to leave this feedback – all feedback is appreciated and helps us improve our service and procedures. However having looked into the points you have raised I feel our procedures were followed correctly. As a letting agent we need to ensure that a potential tenant is in a financial position to pay the rent and to do so we use an external referencing company that will confirm your actual earning and that there is no adverse credit history. When a tenant contacts us to register we ask certain questions to check that you will pass the referencing criteria. As with many agents any potential tenant/s will have to demonstrate that they earn 30 x the monthly rent. When you were asked this question the information you gave was substantially below that level and it would have been wasting all parties time in showing you any properties. I am sorry we were not able to assist you with your search for a property. Kind regards, The Frost Partnership

1.00 /5

They call you ,book an appointments. And don’t get back to you on appointment day ,don’t even bother to pick your call. Please don’t waste your time .Never have i ever had such a bitter experience like today .worst customer services ever .

review by Maya