My experience with Martin & Co Slough Lettings & Estate Agents was nothing short of a nightmare. After committing to an apartment and taking advance payment, they abruptly backed off due to the landlord's change of heart. Instead of efficiently resolving the issue, they dangled another apartment as compensation, only to back out again after signing the contract. This ordeal dragged on for over a month, causing immense mental stress and wasting valuable time. Their lack of responsiveness to calls and emails added to the frustration. To top it off, the handling of refunding the advance money was sluggish, and dealing with Harvey Gandam was a lesson in unprofessionalism and rudeness. Save yourself the trouble and steer clear of Martin & Co.

I am compelled to share my disappointing experience, concerning the handling of my tenancy and deposit. Despite assurances from the agent that a new tenant had been secured, which led me to vacate the property, the agency subsequently failed to secure this tenant. In an unexpected turn, they then charged me additional rent, which was inappropriately deducted from my deposit. Good strategy I’d say

They tried to Claim over £700 off our deposit. They hired an "independent" Biased Checkout Clerk to look for silly faults that are really just wear and tear. (Anybody you are paying to do a job is biased and there is nothing independent about them) They calculated a bunch of numbers for compensating wear and tear. This agency clearly tried to stroke the Landlords ego by making him think he could get e.g £200 Compensation for things like painting after almost 5years of tenancy. e.g silly Marks on Laminate flooring , are we supposed to walk in the air? If you do Simple research Painting should be changed anyways between Tenants , especially long term tenancies. When we had an Inspection in January , the employee from Martin n Co said our house was one of the nicest houses he has ever been to and was surprised that we had been there for that long and the Landlord was there agreeing. Not sure how it went from being the nicest house to £700 compensation LOL . To Cut the Story Short we disputed this with the DPS and they were Awarded £15 .

I used Martin and Co because I felt the Harvey who was the sales director was personable and seemed genuine. Whilst he is a nice guy, I would not recommend using Martin and Co to anyone. There has been a number of fundamental problems, i.e they placed a tenant into my flat but did not verify their income, they do not do an income and expenditure so take the tenants income as gospal. The tenant promised to pay the deposit in instalments but never did and Martin and co never informed me of this. Augusts rent was never paid and it took Jag until October to reply to my email. She doesn't take notes on the call meaning she forgets and never follows through. When you chase again, Jag will tell you, she is waiting on you for something (unknowing to me). At the moment, the tenant owe deposit, 2 months rent and Martin and Co, cant even serve a section 21 because they are unaware how to. I am still trying to deal with them but it is clear they either do not care or do not know how to handle the tenant who should never have been put in my flat in the first place

I sent two messages to Slough branch about a rental in Maidenhead. Not only they never answered my messages, they also put my mail to their marketing "spam" lists without my consent. So what I get is no rental but lots of estate news from Slough. Extremely unprofessional and unethical

Absolutely rude and unprofessional. Just called at 17:16 to enquire about one of my properties I’m looking to sell. The lady who answered the phone said “it’s 7pm why you calling me at this time” the time was 5:16pm firstly and secondly your details on google do not specify your closing time. Lastly how unprofessional to answer the phone in this manner. If this is how you treat your clients before they’ve even instructed you, then definitely not worth a phone call. Plenty of other agents in Slough to visit. Thank You.

I do not recommend Martin and Co letting agent as they are not customer centric and do not understand the tenant requirements. The lift was not working whilst shifting and I mentioned about the delay to vacate and the Letting agent director Jagadish asks we have provided a full furnished house what else you need to vacate. They dont understand customer sentiments. I had reported a water leakage issue and it took 2 months to resolve it.! Not a great experience and I wont recommend them.

The worst of all estate agents They will just eat all your money please AVOID at all cost

Useless and unresponsive. We were originally with Maidenhead branch and suddenly had emails telling us to change our standing order to the Slough branch as Maidenhead had been taken over. These emails were sent a week before the actual take over and we had had no prior communication about this. They just expected us to change a standing order for >£1000/month to go to someone new from a quick email. We had no idea at the time if this was legitimate and it was handled very unprofessionally. Since being with Slough branch, emails have gone unanswered and if I ring up no one seems to know what is going on.

disappointed with their service, we were transferred from maidenhead and that's when the problems started! worst bit was the deposit, they gave us various dubious charges, we challenged at the deposit protection scheme and got ALL our deposit back! I don't understand why some estate agents feel the need to do this! If you're having deposit problems with them make sure you use the DPS