They tried to Claim over £700 off our deposit. They hired an "independent" Biased Checkout Clerk to look for silly faults that are really just wear and tear. (Anybody you are paying to do a job is biased and there is nothing independent about them) They calculated a bunch of numbers for compensating wear and tear. This agency clearly tried to stroke the Landlords ego by making him think he could get e.g £200 Compensation for things like painting after almost 5years of tenancy. e.g silly Marks on Laminate flooring , are we supposed to walk in the air? If you do Simple research Painting should be changed anyways between Tenants , especially long term tenancies. When we had an Inspection in January , the employee from Martin n Co said our house was one of the nicest houses he has ever been to and was surprised that we had been there for that long and the Landlord was there agreeing. Not sure how it went from being the nicest house to £700 compensation LOL . To Cut the Story Short we disputed this with the DPS and they were Awarded £15 .