A family member is trying to sell their property (82 Reams Way, Kemsley, Sittingbourne, Kent, ME102GD). On the advert on their website they have a "Hyperlink" button for a "Buyer's Report". This allows a "potential" buyer to see the advert in the style of a "report" showing everything about the property in a PDF document, including Energy Efficiency, Local Amenities and Transport Links etc. However, the document downloaded is showing the wrong property. This would "put-off" any potential buyer's. We have contacted their office multiple times and was told they would pass the message on to 'Sam'. We never heard back from Quealy. So we "acted" as a potential buyer and submitted an online form about the property and "surprise-surprise" we got a call within 2-3 minutes from........ you guessed it, Sam. Head in the sand? Or something else? Either way, the issue of the "Buyer's Report" has been like this since 11 May 2026. We only noticed this issue out of curiosity of why the property might not be selling. In all fairness, its not the sole contributor to why it isn't selling, but it highlights another company that is reliant on automation to do their jobs without double-checking the final product. Rookie Error to say the least.