We recently purchased our first house through Quealys. During the initial viewing we had a full 30 mins - 15 mins more than all other estate agents gave us in this strong sellers market! MUCH nicer to deal with than the majority of other estate agents. Following acceptance of our offer emails were always answered promptly. Our 2nd sales progresser, Lyndon, was fabulous, he took over near the end just as exchange was falling apart due to complications further up the chain and during a very stressful time. He was brill at keeping us updated, helping to fix the issues and providing some advice my solicitor had neglected to do for us. He was understanding of my concerns and worries and gave me realistic expectations. Thanks to him exchange then went ahead! Staff were happy to welcome my dog into the office when we picked up the keys on completion day. Minus 1 star as our offer was accepted 1st Feb, our sellers had a deadline of 24th June, this deadline wasn't communicated to us until mid-May (by the sellers themselves) after the original sales progresser had told us it was "likely to be July or August" when we asked for a rough ETA in April, which means we had to extend our rental agreement. Had we been aware of the June deadline we would not have done this and saved ourselves 2 months rent.