I’ve never dealt with a more incompetent referencing agency. They bombarded me with endless emails asking for the same documents over and over, despite me providing everything clearly, payslips, bank statements, even explanations of how my wages were paid. Instead of acknowledging what had already been sent, they just kept repeating the same requests. They also did not seem to grasp the reality that people nowadays often have more than one or two jobs and multiple bank accounts. Why not build a platform or process that accommodates these, instead of wasting people’s time with endless back-and-forth? Rather than picking up the phone to resolve matters quickly, they hide behind email chains, making the process unnecessarily stressful and confusing. Got there eventually because the letting agency chased things up. Absolutely unprofessional and a complete waste of valuable time. Had this experience in November 25

It says you get a decision within 4 minutes, 24 hours later I have received an invite to leave a review but have had no communication as to whether my application has been successful or not…

Not a good experience. My identity picture would not go for hours. Therefore we couldn’t continue with the form. We would have appreciated a way to contact key safe. No luck. Internet was fine the whole time.

Not a system I would recommend to an experienced estate agent. If you've never done the job and want a system that will help you be a basic quality estate agent then this is for you. It is clearly a system written by software writers not by estate agents as it isn't intuitive and uses language that is not used in our business. There are many good things about it if you want to sit and learn how to use it, but for experienced busy agents that want a tool to enhance what they do already, it just isn't right.

This review is about the lettings team specifically - sales team are fine which is why I gave 2 stars... regarding the lettings team - Was great when George potter was running it as he really made an effort with clients and communication was amazing.- since he left it has gone down hill... communication is poor. they seem to always be in meetings when you call. when you email them the replies are not prompt and often not informative. I don't usually send bad reviews as i think if you don't have something nice to say don't say it. but for those looking to rent in Croydon steer clear

I have moved from Expert Agent to Rezi and i think the software has great potential and is being developed all of the time. What we have struggled with is: 1. MERGE. this has been poorly managed and much data was missing or placed in the wrong fields. Other issues also to many to list. 2. WORKFLOWS After 4 months mine are not set up with an expected deadline of some time in the future. 3. REPORTS None of the reports work!!!: e.g i cannot print off a single list of my sales! NO PIPELEINE REPORT AFTER 4 MONTHS! 4. IT CRASHES Today again the server is down. Staff arrive at work and can't use the software until 9.20am. The team are open to development and will listen to suggestions and how the system can be improved for estate agents. This does take a long time however and then when they do make those changes they are often un tested and don't work anyway. For example we asked for a postcode field for applicants so that we could filter applicants that live in certain area's, they added it which was great, but they didn't test it and so when we used it it just didn't work and still doesn't, two months later.... I dont mind paying more for a quality product. but after 4 months of banging my head against a wall i'm wondering whether i've done the right thing. Look I believe that this software could be great, but at the moment it feels like its still in development and not ready to be used daily. Maybe if you are looking at this in 6 months or a year they will be ready to take on customers and deliver on their promises. *** I hope they sort this out because it has the potential to be great, but at the moment it looks good but doesn't deliver ***

Although they found me tenants straight away, the service afterwards is very poor, they never return your calls, never answer your queries, as long as the money is being paid, that is all what they are interested in, you just don't exist!

Absolutely horrible experience. Very dishonest sales tactics to get me to put my house on with them. I was NEVER told I was tied into a 12 week contract. I was given the contract (which was folded up in an agents handbag) to sign whilst looking at another house. I was promised my house would get a sponsored ad, open day etc. NOTHING. 3 very poor viewings in about 2 months. They dont respond to emails. They dont give any updates. I haven't had any calls from them at all. The agents when I've looked at houses with them are great but the Manager-Owner who lies to get the business should be avoided. I can't wait to get my keys back and go with a more professional, communicative and responsive business.