Christopher Russell

I’ve never dealt with a more incompetent referencing agency. They bombarded me with endless emails asking for the same documents over and over, despite me providing everything clearly, payslips, bank statements, even explanations of how my wages were paid. Instead of acknowledging what had already been sent, they just kept repeating the same requests. They also did not seem to grasp the reality that people nowadays often have more than one or two jobs and multiple bank accounts. Why not build a platform or process that accommodates these, instead of wasting people’s time with endless back-and-forth? Rather than picking up the phone to resolve matters quickly, they hide behind email chains, making the process unnecessarily stressful and confusing. Got there eventually because the letting agency chased things up. Absolutely unprofessional and a complete waste of valuable time. Had this experience in November 25