We are disappointed to read your review and the comments made regarding our service, as providing honest advice and a professional level of customer care is something we take extremely seriously. We categorically reject any suggestion that we use dishonest sales tactics. Our agency agreements are provided electronically to all clients before instruction and clearly set out the terms of our service, including the sole agency period. In this instance, you requested amendments to the agreement, which were made before you signed, confirming that you had read, understood, and accepted the terms. You were under no obligation to proceed until you were completely satisfied with the agreement. We also need to address the marketing comments. You requested that we market the property as a three-bedroom house, despite it being a two-bedroom property. We would never knowingly mislead prospective buyers, and we have a responsibility to ensure all marketing accurately reflects a property. Regarding additional marketing exposure, you were never promised a sponsored or featured advert. However, as part of our proactive approach, we did arrange additional exposure when we felt it would benefit the marketing of the property. We are also disappointed by the comments regarding communication. We do respond to client correspondence and aim to keep all clients updated throughout the sales process. What we will not tolerate, however, is any member of staff being shouted at, spoken to aggressively, or subjected to unreasonable behaviour. Our team works extremely hard for our clients and deserves to be treated with the same professionalism and respect that we provide. We have successfully operated for over 20 years and have built our reputation on honesty, transparency, and delivering results. We are proud to be recognised as one of the leading agents in the local area, having received numerous industry awards and hundreds of positive reviews from clients who value the service we provide. Whilst we are sorry that you feel disappointed with your experience, we stand by the service we have provided and the advice we have given throughout your instruction.