Disgusting service. Nobody in the company follow up with the sale progress despite regular prompting from me. 2.5 months later; again on my prompt, they discovered that the Buyers had failed multiple mortgage applications. When another Buyer had been found, the same lack of follow up is prevalent. Thoroughly incompetent and simply a team of muppets. Be mindful that they have a continuous marketing clause in their agreement so you can be lock in for a very long time. Recommend them to your worst enemy. Otherwise, avoid with a barge pole.
Reply from Christopher Russell: Dear Mrs Tan,
I am sorry that you feel the service was poor. Having reviewed your file notes they have been updated comprehensively.
If you look on https://www.allagents.co.uk/christopher-russell.co.uk/
we have an average score of 4.9 from 495 reviews !!
I agree that it is very frustrating when your buyer solicitors offer the exchange of contracts to your solicitor for you to refuse and then have a change of circumstances. If you has exchanged contracts then you would have completed and then no doubt the review , which is extremely unfair may have been very different.
Russell Gibbs
