It appears that once you place an order the work is issued to an overseas agent, this makes communication very difficult using broken English, in addition there is a total lack of knowledge relating to search terms, English pronunciation of local areas and cities, despite complaints and many requests for contact by a UK based contact they simply do not engage.
Reply from agent
We're sorry to hear about your concerns and truly value your input. With our experience and deep local knowledge, our team worked diligently to secure top rankings for 3 of the 5 targeted keywords through strategic SEO efforts. We appreciated your LinkedIn post highlighting the SEO improvements: https://www.linkedin.com/posts/activity-7261800782297972737-4JMO
Our team tried to reach you several times via email, but we haven’t heard back and are still waiting for your response. We’d be happy to discuss any concerns and remain committed to delivering a service that meets your expectations.