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Christopher Russell

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Extremely rude and poor service received from "Myles the recruiter" that' is the name he goes by on linkedin. I got two phone calls in the space of 30 min from two different people, discussing my application that I made 3 weeks ago. When I asked Mr Myles to explain what had been the delay he was hesitant to answer and tried to get out of it saying he didn't receive anything. When I tried to explain the events and provide application reference number etc, he wasn't interested and asked me why I was so concerned and when I tried to highlight and explain the concerns and levels of service being received, he was talking over me and told me "I am doing you a favour" "you don't pay our bills" I had to then take him back to basics and remind him they get paid once we are placed successfully hence we do pay their bills as without us they would not exist and neither would the business or the companies that work with them. On this occasion I had to let them know that the levels of customer services were far from perfect and communicating in this manner is totally unexceptable, I am hoping the top management do take reviews seriously and look into this. Hi Steve yes more than happy for you to give me a call and discuss this. Thank You. UPDATE: NEVER RECEIVED A PHONE CALL OR AN APOLOGY FROM MR STEVE AS ABOVE. SEEMS LIKE THE CRACKS ARE STARTING TO APPEAR FOR MR MILES AND STEVE BEING A MANAGEMENT CONSULTANT IS TRYING TO SUGARCOAT THE TRUTH AND PROTECTING HIS EMPLOYEES NOT REALISING BAD REVIEWS ARE TOUGHER TO IGNORE THAN THE GOOD ONES. THE COMPANY INCLUDING STEVE TRIED TO SNOOP ON MY LINKEDIN PROFILE AND EVEN GETTING OTHER MEMBERS FROM OTHER RECRUITMENT AGENCY WITHIN THE SAME AREA IN BRACKNELL TO CHECK MY PROFILE OUT, SAD BUT TRUE. ITS ONLY A MATTER OF TIMES PEOPLE WILL WAKE UP.

Reply from agent

Dear Ayyaz, I can assure you we take all reviews seriously and I have read with interest your comments. Myles is one of our established team members and we regularly get fantastic feedback from his many clients, and the candidates that he places. At Crux Careers we pride ourselves our 'respond to all' policy and I will investigate as to why you were not contacted immediately. I'd also be happy to give you a call and discuss your issues over the phone, and if you wish, personally get involved in your job search. Steve Meade, Head of Business Development

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Address

33 The Oval, Sidcup, Kent, DA15 9ER, South East, UK, DA15

Our team

Russell Gibbs

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