If I could give 0 stars I would. I paid for a ‘fully managed’ service for letting out my property. The last tenant destroyed my property in the 10 months that they were there. The agent completed a review at 6 months and stated that although untidy the apartment was in an OK state. So then this would mean that the tenants destroyed the apartment in 4 months! Trying to speak to someone was almost impossible, I got the standard, “it’s not me it’s so and so you need to speak to” I ended up complaining to the senior manager who, whilst appearing sympathetic offered no real support. To find that the tenant was on a ‘nil deposit’ scheme and that when trying to claim against John shepherd for the damage, I was told we will only cover their part of the carpet/ curtails / wall that are damaged! And also apply standard wear and tear, where 10 months prior the apartment was in ‘showhome’ condition? So what was I meant to do, cut around the damage and replace that piece of carpet/curtain! An absolute disgrace. I would urge anyone looking to use this company to avoid at all costs!