I have just been informed 5 days before the planned move in date to Anchor Point , Sheffield that the property I paid a deposit for is no longer available. What is the point in having a deposit if it does not secure the property?! With less than a week until I need to move out my current flat, I have been left stranded with no help from Belvoir. Just a half-hearted apology and a bunch of broken promises. They have lied to me and strung me along for over a month, all because they promised something they could not give. I hope you are ashamed of yourselves Belvoir.

Absolutely zero help and poor customer service. My partner and I contacted Belvoir at least 6 times to try and arrange a viewing for a flat we loved the look of. Each time (that we managed to get through), we were told that someone would be in touch to arrange a viewing soon. After nearly 2 weeks of chasing, we've now been told that the property (which had roughly 4 available apartments 3 weeks ago) is no longer available. Waste of time.

HorrificAwful Bullying staff

Horrific Awful Bullying staff members - threatened me Deceitful - claimed I hadn't made some payments when I had proof I had Refused to fix maintenance issues Do not rent from Belvoir Sheffield.

A disgrace, shocking customer

A disgrace, shocking customer service.. The staff are all polite and helpful when they're getting your bank details. However, once you have the keys to the flat and your paying the rent you do not hear from them again! Never received service like it, firstly letting us into our apartment which had not been cleaned since the old tenants had moved out, absolutely filthy! I was understandably frustrated at the state of the flat and the woman dealing with us, was "too busy" she left me waiting for her to call back for 2 hours, even then I had to call her because she was not getting back to me. Since moving into the apartment we made a list of all things that are broken, passing this information onto the letting agency, a maintenance man came around he quoted the jobs and passed on the quote to the letting agency... and you guess it ... we heard NOTHING! this is now our 7th weeks in the property we have not heard anything from the company, whether they are dealing with it because they are ignoring all our emails about maintenance. So frustrating and if I can stop someone else going through this stress then at least something will have come out of this experience! ..... Belvoir are the most unprofessional agency I have ever come into contact with, save yourself the drama!