Not completely terrible, but

Not completely terrible, but not exactly great. First, our move-in date was delayed because the agency only does move-ins on Friday. Then when I came into the office to sort everything, I was pressured on the spot to leave a positive review and then sent off to my new accommodation. I moved in with a housemate, but for the first week only I had keys. Emails were generally responded to quickly and they were helpful with repairs etc when needed, but the move-in / move-out processes were super stressful -- and we were charged a move-out fee (which was in the contract, but we weren't diligent enough when looking) which I've never had before, so be careful. Wouldn't recommend.